Created: November 3, 2022

I cannot get my new Surface Pro 8 to connect to my wireless network

What do I do?
Last Edit: November 3, 2022
Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting steps have you tried already?
Customer Reply
I don't know any steps to try. It suggested pushing the button on the router, but I can't find a corresponding button to push.
Mia Green
Mia Green Tech Expert & Writer
First, on your Surface can you go to Start, select Settings > Network & Internet, and see whether your wireless network name appears in the list of available networks.
Customer Reply
It does.
Mia Green
Mia Green Tech Expert & Writer
Click on it
And then select Connect
And tell me about results
Customer Reply
It asks for a network security key.
Mia Green
Mia Green Tech Expert & Writer
Do you know the password to your Wi-Fi?
Customer Reply
I tried it, and it would not accept it. I tried about a dozen variations with no success.
Mia Green
Mia Green Tech Expert & Writer
What does it says?
Customer Reply
The network security key isn't correct. Try again.
Mia Green
Mia Green Tech Expert & Writer
Then can you check your security key for Wi-Fi?
Customer Reply
Where would I do that? I don't know what my network security key is.
Mia Green
Mia Green Tech Expert & Writer
Do you have Windows, correct?
Customer Reply
Yes
Mia Green
Mia Green Tech Expert & Writer
Ok
In Network and Sharing Center, next to Connections, select your Wi-Fi network name. In Wi-Fi Status, select Wireless Properties. In Wireless Network Properties, select the Security tab, then select the Show characters check box. Your Wi-Fi network password is displayed in the Network security key box.
To open your Network and Sharing Center go to search bar
Icon in the left bottom of your screen
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
Customer Reply
Got it. I am connected. Thanks for your help.
Mia Green
Mia Green Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Not today. Thanks again.
Mia Green
Mia Green Tech Expert & Writer
I am so pleased to see your issue got resolved!