Updated: April 04, 2023
Was it helpful?
by Mia Green
Tech Expert & Writer
612 resolved issues

I cannot get my new Surface Pro 8 to connect to my wireless network

What do I do?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting steps have you tried already?

Customer Replay

I don't know any steps to try. It suggested pushing the button on the router, but I can't find a corresponding button to push.

First, on your Surface can you go to Start, select Settings > Network & Internet, and see whether your wireless network name appears in the list of available networks.


Customer Replay

It does.

banner 3

Click on it
And then select Connect
And tell me about results

Customer Replay

It asks for a network security key.

Do you know the password to your Wi-Fi?

Customer Replay

I tried it, and it would not accept it. I tried about a dozen variations with no success.

What does it says?

Customer Replay

The network security key isn't correct. Try again.

banner 6

Then can you check your security key for Wi-Fi?

Customer Replay

Where would I do that? I don't know what my network security key is.

Do you have Windows, correct?

Customer Replay


In Network and Sharing Center, next to Connections, select your Wi-Fi network name. In Wi-Fi Status, select Wireless Properties. In Wireless Network Properties, select the Security tab, then select the Show characters check box. Your Wi-Fi network password is displayed in the Network security key box.
To open your Network and Sharing Center go to search bar
Icon in the left bottom of your screen
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!

Customer Replay

Got it. I am connected. Thanks for your help.

banner 9

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Not today. Thanks again.

I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Laptops problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info