Updated: March 25, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

I can't remove the paper cassette from my new printer

Hello, thank you for using Howly.
Please, specify the brand of your printer.

Customer Replay

Canon Pixma TS6420a


Can you please tell me if you get any error messages while trying to remove the paper cassette?

Customer Replay

I'm setting up a new printer and can't get the paper cassette, like they show on the video. I've tried three times.

So, at the time, remove the paper tray


Then, close the front panel:


Customer Replay

I can't get the front panel to go all the way up and the paper tray is stuck.

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Please, try carefully do the following steps:

  1. Locate the cassette below the front paper output tray.
  2. Reach underneath theprinter, fitting your fingers into the groove in the front of the cassette.
  3. Pull the cassette toward you. You have successfully removed the tray.
Customer Replay

It worked!. Is the tray I first pulled out, on top of the cassette, the tray the printed paper comes out on?

I guess so :)
Is there anything else I can do for you today?

Customer Replay

Thank you very much

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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