Updated: March 11, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

I am unable to do a recommended factory reset on my Galaxy Z Flip4 256

I've already created an account here but it keeps wanting me to create another account. If am able to navigate to the rest button, it doesn't function.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You need to reset the phone, did I understand you correctly?

Customer Replay


Please, follow the instruction below:

  1. Please, go to the Settings app on your Galaxy Z Flip 4.

Customer Replay
  1. Scroll down and tap General management.
  2. Tap Reset.

You'll see the option to reset your phone to its factory settings. Tap this option and confirm that you want to proceed with the reset.

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The phone won't let me get that far. When and if I get to the reset screen, the reset button doesn't work!!!

Customer Replay

Please, follow the instruction below:

  1. With your device powered off, press and hold the Volume up and Side buttons simultaneously until the Android Recovery screen appears.
  2. Press the Volume down button until Wipe data/factory reset is highlighted, then press the Side button.

I can't turn of the phone! The button on the side won't take me to that screen.

Customer Replay

Do you get an error message?

No. Is there anyway you can do a remote connect to the phone?

Customer Replay

No, but I will do my best to help you via chat.
Please, slide the notification shade down and swipe down again.
There should be a power button
Can you please slide the notification shade down and swipe down again? Until you see the power button on your screen.

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I got it shut down. Please be patient I have terrible neuropathy in my hands.

Customer Replay

Don't worry! Take your time!

The phone is powering up and optimizing.

Customer Replay

Did you press the power button in the menu that you had and your phone turned off?

Customer Replay

Can you please provide me with a photo of your Samsung Galaxy Z Flip 4 screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

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It looks like it is working ok for now.

Customer Replay

Good! Is there anything else I can do for you today?

Give me the numbers for winning the lottery?

Customer Replay

I love your positive attitude!😁
Do you have any additional questions I can help you with?

Thank you for getting this phone to work.
Have a good day and thanks again!

Customer Replay

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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