Hello, thank you for using Howly. Iโll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
You need to reset the phone, did I understand you correctly?
yes.
Please, follow the instruction below:
You'll see the option to reset your phone to its factory settings. Tap this option and confirm that you want to proceed with the reset.
The phone won't let me get that far. When and if I get to the reset screen, the reset button doesn't work!!!
Please, follow the instruction below:
I can't turn of the phone! The button on the side won't take me to that screen.
Do you get an error message?
No. Is there anyway you can do a remote connect to the phone?
No, but I will do my best to help you via chat.
Please, slide the notification shade down and swipe down again.
There should be a power button
Can you please slide the notification shade down and swipe down again? Until you see the power button on your screen.
I got it shut down. Please be patient I have terrible neuropathy in my hands.
Don't worry! Take your time!
The phone is powering up and optimizing.
Did you press the power button in the menu that you had and your phone turned off?
Can you please provide me with a photo of your Samsung Galaxy Z Flip 4 screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
It looks like it is working ok for now.
Good! Is there anything else I can do for you today?
Give me the numbers for winning the lottery?
I love your positive attitude!๐
Do you have any additional questions I can help you with?
Thank you for getting this phone to work.
Have a good day and thanks again!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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