I am unable to do a recommended factory reset on my Galaxy Z Flip4 256

I've already created an account here but it keeps wanting me to create another account. If am able to navigate to the rest button, it doesn't function.

Zachary Finkelstein

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Zachary Finkelstein

Nice to meet you, *****!
You need to reset the phone, did I understand you correctly?

Customer Replay

yes.

Zachary Finkelstein

Please, follow the instruction below:

Please, go to the Settings app on your Galaxy Z Flip 4.

Customer Replay

Scroll down and tap General management.
Tap Reset.

You'll see the option to reset your phone to its factory settings. Tap this option and confirm that you want to proceed with the reset.

Zachary Finkelstein

The phone won't let me get that far. When and if I get to the reset screen, the reset button doesn't work!!!

Customer Replay

Please, follow the instruction below:

With your device powered off, press and hold the Volume up and Side buttons simultaneously until the Android Recovery screen appears.
Press the Volume down button until Wipe data/factory reset is highlighted, then press the Side button.

Zachary Finkelstein

I can't turn of the phone! The button on the side won't take me to that screen.

Customer Replay

Do you get an error message?

Zachary Finkelstein

No. Is there anyway you can do a remote connect to the phone?

Customer Replay

No, but I will do my best to help you via chat.
Please, slide the notification shade down and swipe down again.
There should be a power button
Can you please slide the notification shade down and swipe down again? Until you see the power button on your screen.

Zachary Finkelstein

I got it shut down. Please be patient I have terrible neuropathy in my hands.

Customer Replay

Don't worry! Take your time!

Zachary Finkelstein

The phone is powering up and optimizing.

Customer Replay

Did you press the power button in the menu that you had and your phone turned off?

Zachary Finkelstein

Yes

Customer Replay

Can you please provide me with a photo of your Samsung Galaxy Z Flip 4 screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.