Created: January 6, 2023

I am unable to connect with wifion my computer

I just got Spectrum and was told that I have to let Dell walk me thru thru th seup
Last Edit: January 6, 2023
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Henry Miller
Henry Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Henry Miller
Henry Miller Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
I was told by Spectrum that I would have to have Dell walk me thru this process
Henry Miller
Henry Miller Tech Expert & Writer
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Dell, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
Customer Reply
thank you
Henry Miller
Henry Miller Tech Expert & Writer
So is your router connected and working?
Customer Reply
the router is connected and working on my cell phone, but not with my computer
Henry Miller
Henry Miller Tech Expert & Writer
Good.
Open Wi-Fi option on your PC.
Customer Reply
where do I go to open WiFi on my PC?
Henry Miller
Henry Miller Tech Expert & Writer
In the bottom right corner you should see Earth icon or Wi-Fi icon.
Customer Reply
I only see network internet
Henry Miller
Henry Miller Tech Expert & Writer
Okay.
Do you see Type here to search in the left bottom corner?
Customer Reply
yes
Henry Miller
Henry Miller Tech Expert & Writer
Type Wi-Fi there.
Choose Wi-Fi settings
Customer Reply
I have it up
Henry Miller
Henry Miller Tech Expert & Writer
Good.
Is it turned on?
Customer Reply
no
Henry Miller
Henry Miller Tech Expert & Writer
Turn it on now.
Customer Reply
I am only getting what version of window am I looking for
Henry Miller
Henry Miller Tech Expert & Writer
Okay.
Do you see window like this?
Customer Reply
I have it open
Henry Miller
Henry Miller Tech Expert & Writer
Do you see the trigger at the top of the screen?
Right under the words Wi-Fi?
Customer Reply
I am seeing WiFi on TP Lin 9CBO
Henry Miller
Henry Miller Tech Expert & Writer
Is it on on your PC?
Like on this photo.
Customer Reply
yes I think, what photo are you speak
Henry Miller
Henry Miller Tech Expert & Writer
The one I send you.
TPLink 9CBO is on the photo.
Not on your PC
Customer Reply
yes
Henry Miller
Henry Miller Tech Expert & Writer
I need you to turn on Wi-Fi on your Dell.
Customer Reply
It's on
Henry Miller
Henry Miller Tech Expert & Writer
Good.
Do you see Show available networks?
Text in blue under the trigger.
On your Dell.
Customer Reply
yes
Henry Miller
Henry Miller Tech Expert & Writer
Click on it.
The list will appear on your screen.
Find the name of your Wi-Fi.
Customer Reply
It is showing network and inte
Henry Miller
Henry Miller Tech Expert & Writer

Here, do you see something like this?
Do you have it when you click on blue text Show available networks?
Customer Reply
It is showing Tp-Link 9CBO Connected Secured,but nothin else
Henry Miller
Henry Miller Tech Expert & Writer
Okay.
If your Wi-Fi is turned on and you are connected to any network, then it is working.
Customer Reply
thank you
Henry Miller
Henry Miller Tech Expert & Writer
Can you try to use internet?
Customer Reply
Yes
Henry Miller
Henry Miller Tech Expert & Writer
Let me know if it is working.

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