Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
I was told by Spectrum that I would have to have Dell walk me thru this process
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Dell, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
Customer Reply
thank you
So is your router connected and working?
Customer Reply
the router is connected and working on my cell phone, but not with my computer
Good.
Open Wi-Fi option on your PC.
Open Wi-Fi option on your PC.
Customer Reply
where do I go to open WiFi on my PC?
In the bottom right corner you should see Earth icon or Wi-Fi icon.
Customer Reply
I only see network internet
Okay.
Do you see Type here to search in the left bottom corner?
Do you see Type here to search in the left bottom corner?
Customer Reply
yes
Type Wi-Fi there.
Choose Wi-Fi settings
Choose Wi-Fi settings
Customer Reply
I have it up
Good.
Is it turned on?
Is it turned on?
Customer Reply
no
Turn it on now.
Customer Reply
I am only getting what version of window am I looking for
Okay.
Do you see window like this?
Do you see window like this?
Customer Reply
I have it open
Do you see the trigger at the top of the screen?
Right under the words Wi-Fi?
Right under the words Wi-Fi?
Customer Reply
I am seeing WiFi on TP Lin 9CBO
Is it on on your PC?
Like on this photo.
Like on this photo.
Customer Reply
yes I think, what photo are you speak
The one I send you.
TPLink 9CBO is on the photo.
Not on your PC
TPLink 9CBO is on the photo.
Not on your PC
Customer Reply
yes
I need you to turn on Wi-Fi on your Dell.
Customer Reply
It's on
Good.
Do you see Show available networks?
Text in blue under the trigger.
On your Dell.
Do you see Show available networks?
Text in blue under the trigger.
On your Dell.
Customer Reply
yes
Click on it.
The list will appear on your screen.
Find the name of your Wi-Fi.
The list will appear on your screen.
Find the name of your Wi-Fi.
Customer Reply
It is showing network and inte
Here, do you see something like this?
Do you have it when you click on blue text Show available networks?
Customer Reply
It is showing Tp-Link 9CBO Connected Secured,but nothin else
Okay.
If your Wi-Fi is turned on and you are connected to any network, then it is working.
If your Wi-Fi is turned on and you are connected to any network, then it is working.
Customer Reply
thank you
Can you try to use internet?
Customer Reply
Yes
Let me know if it is working.
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