Updated: June 13, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

I am trying to register an older kindle but it does not recognize my amazon account

Short summary:

  1. Check your email, including spam/junk folders, for an email from Amazon containing a 6-digit code.
  2. If you haven't received the code yet, wait for a little while and check spam/junk folders.
  3. Once you receive the code, retry the registration process.
  4. After successful registration, your device should display your name and "Instant Video" (or similar).
  5. If the screen is blank, restart the device by holding down the power button for 40 seconds.
  6. Your books should be accessible after the restart.

Hello, thank you for using Howly.
Could you please specify the model of your Kindle?


Customer Replay

how do i find the modle info?

Please do the following:

  1. From anywhere, swipe down from the top and select All Settings.
  2. Go to Device Options and select Device Info.
Customer Replay

current version 10,5,1

Could you please select devices display the device name in the Settings?

Customer Replay

when i go to device. it shows about not options

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Got you!
Do you see the name of the device in Device Info?

Customer Replay

it just says My Kindle

Noted, thank you!
Could you please check for your Kindle model number? You can check it on the back of the device, where all of the information is. It’s usually towards the bottom.

Customer Replay

modle no D01400

Thank you so much!
Could you please check your email, even spam or junk folders, for an Amazon email? The email must contain a 6-digit code you need to use in place of your regular password to complete the registration.

Customer Replay

At 12:45 I was sent a password good for 10 minutes. I used it but the registration failed, :

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Top answer

Got you!
Please try to register your device once again. You should receive a new password to your e-mail address.

Customer Replay

They haven't sent me another password yet

Top answer

It can be sent with a little delay.
You can also check spam or junk folders.

Customer Replay

It now says ***** 4th kindle and the screen shows instant video, but is blank

Got you!
Please try to restart the device by holding down the power button for 40 seconds continuously.

Customer Replay

ok. nowit is starting back up
my books are on it now. Thank you for all your help,

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You are always welcome!
Have a great one!

Customer Replay

Have a blessed day.

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