Hello, thank you for using Howly.
Do you mean the password for your Google account?
All my passwords
Do you need to enter the password for your Google account in order to reset the phone?
Yes but not sure if it is the google account or something else
What is the model of this phone?
Are you able to take a shot of the screen on your phone?
Where it requires you to enter the password
Please, send your picture to the email below:
ok Ithink it has been sent
I have got the picture, thank you!
What is displayed on the previous page?
Before that one where you need to confirm the password.
it shows all the data in my phone that is to be deleted
Do you wish to factory reset your phone?
I may recommend you a way to reset it without your password
Power off the device using the side key or the power icon in Quick Toggles.
Phone is off
Press and hold the volume up and side key. Release them when the Samsung Galaxy logo appears.
What do you see right now on the screen?
Android recovery and reboot sysrem
Use the volume down key to navigate to the “Wipe data/factory reset” option and press the side key to select it.
ok it says I will have to put in log in details if I reset
What options are indicated right now?
You need to highlight this option
if you reset you may have to enter google account email amd password to be able to use the phone
Once it's highlighted, press the SIDE key to select it.
ok pressed side key
Now, you should get such an option
You need to choose "Factory data reset" and press it using the Side key.
factory data reset all data will be erased
now reboot system
You need to press on it
ok done that
phone is opening now
Okay, let me know how is it going
got samsung galaxy on screen
languages to select
Please, select it and set it up
now I have all things to review
do I have to select all
What do you mean?
Agree to end user, sending diagnostics agree to all
Yes, read the terms and agree with all
Your device has been reset successfully, as you requested.
Thank you for being patient
Enjoy the rest of your day
You are always welcome.
Have a great one!
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