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I am having a problem with my HP Deskjet D4260 printer
Hello, thank you for using Howly.
What troubleshooting have you done with your HP printer?
None
Please, try to turn off your printer, disconnect all of the wires from it and then connect it back and turn it on.
OK I will try doing this
I have turned printer off and disconnected both the cables but the problem is just as bad if not worse. It is printing some of the lines in heavy print and others as normal with 'blurring' on the heavy printed lines
Okay, got it!
Do you have an HP Smart app?
I don't think so, being elderly I am not too good at I.T.
Okay, that`s fine, don`t worry!
How long time ago did you change the cartridges in your printer?
About a month ago. It doesn't get used much.
Thank you!
Do you have access to the cartridges?
Yes, if I take them out of the printer
Can you pull out the black one?
Yes. I have now removed the black cartridge from the printer
Okay, thank you!
Is it clean?
Please, check it for leaks or any damage.
the 'print head' looks a bit inky. Should I clean it? The electrical contact looks clean.
Okay, noted.
Yes, you can take some cloth or something like that and gently wipe it.
OK I will do this – standby
I have cleaned the print head - shall I re-install the cartridge?
Yes, please! And then try to print again.
OK
The problem is still there - slightly better than before but still printing some lines in heavy print and these are the lines that are 'blurred'
I could try changing the black ink cartridge, to see if that helps.
Do you have another one to try?
Yes. I will change the cartridge.
Okay, take your time!
Great. The new cartridge is printing perfectly. Obviously the problem was the original cartridge. So I am now OK to print. Thanks for your help, John
Is there anything else I can do for you today?
No, thank you.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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