
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
None

Method 1: Enable with Your Keyboard
On most Acer laptops, you can press and hold the Fn key on your keyboard and then press either the F6 or F7 key. If you can't find the F6 or F7 key, it should show a small illustration of a hand touching a touchpad.
Try using your touchpad after using this key combination.
Please let me know when you're done with that.

On most Acer laptops, you can press and hold the Fn key on your keyboard and then press either the F6 or F7 key. If you can't find the F6 or F7 key, it should show a small illustration of a hand touching a touchpad.
Try using your touchpad after using this key combination.
Please let me know when you're done with that.

Customer Reply
It didn't work

Is your cursor frozen or disappeared?
Customer Reply
Disappeared

Got it, thank you!
Are you using a mouse or touchpad?
Are you using a mouse or touchpad?
Customer Reply
Touchpad

Okay, thank you
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
It occurred when I was wiping down keyboard

Okay, got you
You have tried a combination of the Fn key and F6 or F7, right?
You have tried a combination of the Fn key and F6 or F7, right?
Customer Reply
Yes

Thank you for the provided details.
Try instead of Fn key - Win key, okay?
Try instead of Fn key - Win key, okay?
Customer Reply
Can't locate win key

It's a Windows logo key
Customer Reply
Is that the.windows key

Yes
Customer Reply
Didn't work

Thank you for the provided details.
Try explicitly the Windows Key + F7 combo, please
Please let me know when you're done with that.
Try explicitly the Windows Key + F7 combo, please
Please let me know when you're done with that.
Customer Reply
That worked

Great!
Customer Reply
Thank you

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No that was it have great day

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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