Hello, thank you for using Howly.
What troubleshooting have you done so far?
The canon printer keeps want me to connect with a wifi that does not exist
I see.
Do you mean you don't have Wi-Fi?
I have wi fi. I think i messed up when trying to set i up.
And that's why you want to reset your printer to factory settings, right?
Yes. I cant seem to be able to change to the correct network
Do you have a touchscreen on your printer?
No
Got it.
Okay, do you see a "Setup" button on it?
No set up is done fron the canon app on my phone.
Let's try to reset your printer by this instruction:
I don't have setup button or arrow buttons
Okay.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3668688
Hope it helps
Press the Setup button until 17 appears on the LCD.
Ok got it
Now please press the Black button or the Color button.
Ok
Done
Is that all
All the printer settings are initialized.
Thank you so much
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thats all
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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