Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!
As a rule, computers do not have wifi modules, do you have a personal computer or laptop?
Sorry if I am a little dense. Do you mean the start button the printer?
This button on your computer
Which app do you need to install?
Android Microsoft app
What do you mean by that?
Do you need to download microsoft 365 on your android smartphone?
To be truthful, I have no clue as to what I am doing! My old printer was connected the old fasioned way so this is all new to me.
Yes I do.
I understand your emotions about the situation! Anyway, for me to help with the issue, I’m in need of the details of the case
I have my smartphone right here.
Do you want to print something from your phone?
No. I want to print from my computer.
Do you have a laptop or desktop?
I have a laptop.
Write me what you want to print and your printer model
ET 2400 is the Epson model I think. I want to be able to print from my computer and the copier
Thank you!
I am writing everything down
Next step:
Do one of the following:
You will then be able to use your printer.
Hold on for a moment. I have not done WI-FI on a computer before.
Got it.
If you have any difficulties, please let me know. I'll do my best to help with that.
I am stuck at the download which is the first thing I need to do. After that I am a High School teacher once I get the download done, I think I'll be able to follow instructions from there. Does the printer need to be on while I do this?
Yes, turn on the printer.
After downloading, there will be an explanation
That is something I am GOOD at! After that. I'm not too sure!
Don't worry, I'll help you with everything.
Thanks for your patience.
Thank you too!
Once I type in the website that you originally gave me, where do I go from there?
I wrote that down.
Is it https://ftp.epson.com/drivers/ECPSU_1.41.exe
I am still at the download!
Should I open another window to do this?
Got it.
Yes, you can open and back to me.
I did that! Was the site that I wrote down correct?
You can open it at the link
https://ftp.epson.com/drivers/ECPSU_1.41.exe
The file will start downloading automatically. Then you can open the file and install it following the instructions.
I will try that in the next tab. Hold a second while I try it.
Sure
I think I finally brought it up it tells me to downloads. Hang on another moment!
Got it.
I got to the website ! Hang on one more minute please and let me see what's going on.
Take your time.
I am GOOD! THANKS SO MUCH!!!!!!
Good for you!
I Learned a lot today!
We are available 24/7, you can refer your questions anytime.
BYE! THANKS AGAIN!
Thank you for chatting with us today!
Have a nice one!
You TOO!
Thank you for the good-rated chat! I really appreciate it!