Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!
1. Go to the Start button, and then from the apps list select Microsoft Store.
2. Visit the Apps or Games tab in Microsoft Store.
3. To see more of any category, select Show all at the end of the row.
4. Select the app or game you'd like to download, and then select Get.
As a rule, computers do not have wifi modules, do you have a personal computer or laptop?
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!
1. Go to the Start button, and then from the apps list select Microsoft Store.
2. Visit the Apps or Games tab in Microsoft Store.
3. To see more of any category, select Show all at the end of the row.
4. Select the app or game you'd like to download, and then select Get.
As a rule, computers do not have wifi modules, do you have a personal computer or laptop?
Customer Reply
Sorry if I am a little dense. Do you mean the start button the printer?
This button on your computer
Which app do you need to install?
Which app do you need to install?
Customer Reply
Android Microsoft app
What do you mean by that?
Do you need to download microsoft 365 on your android smartphone?
Do you need to download microsoft 365 on your android smartphone?
Customer Reply
To be truthful, I have no clue as to what I am doing! My old printer was connected the old fasioned way so this is all new to me.
Yes I do.
Yes I do.
I understand your emotions about the situation! Anyway, for me to help with the issue, I’m in need of the details of the case
Customer Reply
I have my smartphone right here.
Do you want to print something from your phone?
Customer Reply
No. I want to print from my computer.
Do you have a laptop or desktop?
Customer Reply
I have a laptop.
Write me what you want to print and your printer model
Customer Reply
ET 2400 is the Epson model I think. I want to be able to print from my computer and the copier
Thank you!
1. Download and install the Epson Connect Printer Setup Utility. https://ftp.epson.com/drivers/ECPSU_1.41.exe
2. Agree to the End-User License Agreement, then click Next.
3. Click Install, then Finish.
1. Download and install the Epson Connect Printer Setup Utility. https://ftp.epson.com/drivers/ECPSU_1.41.exe
2. Agree to the End-User License Agreement, then click Next.
3. Click Install, then Finish.
Customer Reply
I am writing everything down
Next step:
4. Select your product, then click Next.
5. Epson Connect Printer Setup Select a Printer window
6. Select Printer Registration, then click Next.
7. Epson Connect Printer Setup Register or Remove the Printer from Epson
8. When you see the Register a printer to Epson Connect message, click OK.
Do one of the following:
-If you're creating a new account, fill out the Create an Epson Connect Account form, then click Finish.
-If you're registering a new product with an existing account, select I already have an account, fill out the
Add a new printer form, then click Add.
9.Click Close.
You will then be able to use your printer.
4. Select your product, then click Next.
5. Epson Connect Printer Setup Select a Printer window
6. Select Printer Registration, then click Next.
7. Epson Connect Printer Setup Register or Remove the Printer from Epson
8. When you see the Register a printer to Epson Connect message, click OK.
Do one of the following:
-If you're creating a new account, fill out the Create an Epson Connect Account form, then click Finish.
-If you're registering a new product with an existing account, select I already have an account, fill out the
Add a new printer form, then click Add.
9.Click Close.
You will then be able to use your printer.
Customer Reply
Hold on for a moment. I have not done WI-FI on a computer before.
Got it.
If you have any difficulties, please let me know. I'll do my best to help with that.
If you have any difficulties, please let me know. I'll do my best to help with that.
Customer Reply
I am stuck at the download which is the first thing I need to do. After that I am a High School teacher once I get the download done, I think I'll be able to follow instructions from there. Does the printer need to be on while I do this?
Yes, turn on the printer.
After downloading, there will be an explanation
After downloading, there will be an explanation
Customer Reply
That is something I am GOOD at! After that. I'm not too sure!
Don't worry, I'll help you with everything.
Customer Reply
Thanks for your patience.
Thank you too!
Customer Reply
Once I type in the website that you originally gave me, where do I go from there?
I wrote that down.
Is it https:ftpepson.com/drivers/ECPSU1.41.exe
I am still at the download!
Should I open another window to do this?
I wrote that down.
Is it https:ftpepson.com/drivers/ECPSU1.41.exe
I am still at the download!
Should I open another window to do this?
Got it.
Yes, you can open and back to me.
Yes, you can open and back to me.
Customer Reply
I did that! Was the site that I wrote down correct?
You can open it at the link
https://ftp.epson.com/drivers/ECPSU_1.41.exe
The file will start downloading automatically. Then you can open the file and install it following the instructions.
https://ftp.epson.com/drivers/ECPSU_1.41.exe
The file will start downloading automatically. Then you can open the file and install it following the instructions.
Customer Reply
I will try that in the next tab. Hold a second while I try it.
Sure
Customer Reply
I think I finally brought it up it tells me to downloads. Hang on another moment!
Got it.
Customer Reply
I got to the website ! Hang on one more minute please and let me see what's going on.
Take your time.
Customer Reply
I am GOOD! THANKS SO MUCH!!!!!!
Good for you!
Customer Reply
I Learned a lot today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
BYE! THANKS AGAIN!
Thank you for chatting with us today!
Have a nice one!
Have a nice one!
Customer Reply
You TOO!
Thank you for the good-rated chat! I really appreciate it!
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