Created: October 12, 2022

Hi, I’m having trouble transferring photos and videos from my iphone to my notebook

A task that should be easy but for some reason my iphone doesn't allow it but my partners doesrt
Last Edit: November 23, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Does your laptop recognize your phone?
Customer Reply
I don't think it does no
I can't work out why
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Ok
What exactly happens?
Do you receive any error message?
Customer Reply
When I plug in my phone it asks to allow access which I do, then an error comes up saying it can't transfer the photos or videos, I click "help" but we go round and round in circles and resolve nothing, when I plug in my parnters phone  it has no problem transfering photos
I've considered sending all my videos and photos to my partners phone but it doesn't have as much memory as mine
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Noted
Do you have a Windows computer?
Customer Reply
yes
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Do you have iCloud Photos turned on?
Customer Reply
I think so
on my computer or my phone?
I'm sorry I'm not very tech savy at all
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
On your phone
It's okay, no worries!
Customer Reply
would you mind telling me how to find out please?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sure!
- Go to Photo App on your phone --> Settings
Customer Reply
yup
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Select 'Download and Keep Originals'
Change Photo app setting for 'Transfer to Mac or PC' to 'Keep Originals'
Customer Reply
ok done that
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Great
Do you have iTunes installed on your computer?
Customer Reply
I think so...
no I can't find it so maybe not
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Got it
You can download iTunes for Windows here --> https://support.apple.com/en-us/HT210384
Let me know once it's done.
Customer Reply
ok it's downloading now
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Please install iTunes once downloaded
Customer Reply
ok done that
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
- Connect your iPhone to the PC using a USB cable
- Unlock your iPhone.
- If prompted, tap to Trust This Computer on the iPhone
- On your PC, open the Photos app
- Select Import > From a USB Device
- Follow the on-screen instructions to select and save your photos
Customer Reply
ok it looks like it's working! :)
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Great!
Customer Reply
once I've transfered them, I'd like to make it into a video then transfer that onto a usb is that doable and traight forward?
or I may need your help again later hahaha
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sure, It's doable. You'll need software for creating videos.
Customer Reply
yup I'm pretty sure I downloaded that earlier
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
If you tell me what software you have, I'll be happy to help you create a video.
Customer Reply
thank you so much, let me transfer these files over first and then I'll see how I go
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sure, take your time!
Customer Reply
ok it looks like I just have oneDrive, is that ok?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sorry, what do you want to use it for?
Customer Reply
We went to the KISS concert the other night, I took some videos on my phone, I would like to make just one long video to play
16 videos in total, some only a couple of minutes long but there is some that are 12 and 10 minutes long
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Got you
Customer Reply
of course!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You should have free Slideshow Maker & Video Editor on your Windows computer.
Click the Start or Windows button  and search for it.
Customer Reply
ok awesome thank you so much!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Happy to help!
Have you transferred all your photos?
Customer Reply
yes I'm making the video now, I'm hoping to transfer it to a usb and then play it on my tv
wish me luck!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sure, good luck!
If you face any problems, don't hesitate to contact us.