Updated: April 13, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

Hi, I'm having trouble transferring photos and videos from my iphone to my notebook

A task that should be easy but for some reason my iphone doesn't allow it but my partners doesrt

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Does your laptop recognize your phone?

Customer Replay

I don't think it does no
I can't work out why

What exactly happens?
Do you receive any error message?

Customer Replay

When I plug in my phone it asks to allow access which I do, then an error comes up saying it can't transfer the photos or videos, I click "help" but we go round and round in circles and resolve nothing, when I plug in my parnters phone  it has no problem transfering photos
I've considered sending all my videos and photos to my partners phone but it doesn't have as much memory as mine


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Do you have a Windows computer?

Customer Replay


Do you have iCloud Photos turned on?

Customer Replay

I think so
on my computer or my phone?
I'm sorry I'm not very tech savy at all

On your phone
It's okay, no worries!

Customer Replay

would you mind telling me how to find out please?

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- Go to Photo App on your phone --> Settings

Customer Replay


Select 'Download and Keep Originals'
Change Photo app setting for 'Transfer to Mac or PC' to 'Keep Originals'

Customer Replay

ok done that

Do you have iTunes installed on your computer?

Customer Replay

I think so...
no I can't find it so maybe not

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Got it
You can download iTunes for Windows here --> https://support.apple.com/en-us/HT210384
Let me know once it's done.

Customer Replay

ok it's downloading now

Please install iTunes once downloaded

Customer Replay

ok done that

  • Connect your iPhone to the PC using a USB cable
  • Unlock your iPhone.
  • If prompted, tap Trust This Computer on the iPhone
  • On your PC, open the Photos app
  • Select Import > From a USB Device
  • Follow the on-screen instructions to select and save your photos
Customer Replay

ok it looks like it's working! :)

Customer Replay

once I've transfered them, I'd like to make it into a video then transfer that onto a usb is that doable and traight forward?
or I may need your help again later hahaha

Sure, It's doable. You'll need software for creating videos.

Customer Replay

yup I'm pretty sure I downloaded that earlier

If you tell me what software you have, I'll be happy to help you create a video.

Customer Replay

thank you so much, let me transfer these files over first and then I'll see how I go

Sure, take your time!

Customer Replay

ok it looks like I just have oneDrive, is that ok?

Sorry, what do you want to use it for?

Customer Replay

We went to the KISS concert the other night, I took some videos on my phone, I would like to make just one long video to play
16 videos in total, some only a couple of minutes long but there is some that are 12 and 10 minutes long

Customer Replay

of course!

You should have free Slideshow Maker & Video Editor on your Windows computer.
Click the Start or Windows button  and search for it.

Customer Replay

ok awesome thank you so much!

Happy to help!
Have you transferred all your photos?

Customer Replay

yes I'm making the video now, I'm hoping to transfer it to a usb and then play it on my tv
wish me luck!

Sure, good luck!
If you face any problems, don't hesitate to contact us.

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