Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Trying to change WiFi on my printer. Disconnected my printer from the computer and tried to set it up again, but the computer will not recognize the printer.
Got it
Thanks
Are you connecting to the printer via Wi-Fi?
Thanks
Are you connecting to the printer via Wi-Fi?
Customer Reply
yes
Got it
Are your computer and printer connected to the same network?
Are your computer and printer connected to the same network?
Customer Reply
trying to change printer network
Understood
Customer Reply
the problem I'm having is getting my computer to recognize the printer. I've tried everything I know too do>
We need to connect your printer and computer to same network
Customer Reply
No longer have that network
But you have a new one?
Customer Reply
No, this one is about 2 y ears old. I done this before , but its not working this time
Okay
Customer Reply
I just switched from Verizon to this new network
Do you mean a new Wi-Fi network?
Customer Reply
yes
Got it
We need to connect printer to it
We need to connect printer to it
Customer Reply
yes
Understood
Customer Reply
but right now I do not have a printer connected to my computer
Got it
We need to instal HP smart app
Do you have it?
We need to instal HP smart app
Do you have it?
Customer Reply
yes, but it will not recognize the printer either
Got it
Do you have a touch screen on your printer?
Do you have a touch screen on your printer?
Customer Reply
no
Got it
Thanks
Tell me, please on which step are you at the moment?
Thanks
Tell me, please on which step are you at the moment?
Customer Reply
trying to recognize printer
Got it
Customer Reply
don't seem to be working.Explain softwarew instillationon desktop
more detailed
the blue has been and continuing to blink. I'm getting no indication of any thing changing on th eprinter
there are on icons on the computer for this computer
more detailed
the blue has been and continuing to blink. I'm getting no indication of any thing changing on th eprinter
there are on icons on the computer for this computer
1. Press and hold down the Power button.
2. While holding down the power button, press the Start Black Copy button two times, and then press the Cancel button three times.
3. Release the power button. The Wireless light next to the Wireless button should be flashing. Repeat these steps if the Wireless indicator does not blink.
2. While holding down the power button, press the Start Black Copy button two times, and then press the Cancel button three times.
3. Release the power button. The Wireless light next to the Wireless button should be flashing. Repeat these steps if the Wireless indicator does not blink.
Customer Reply
got it! its working and connected, THANKS!!!!
You are welcome, *****
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no, that was it, Thanks again
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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