Updated: March 21, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

Help with a HP Deskjet 3750 printer?

Computer will not recognize printer, trying to reset the new WiFi.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

Trying to change WiFi on my printer. Disconnected my printer from the computer and tried to set it up again, but the computer will not recognize the printer.

author

Got it
Thanks
Are you connecting to the printer via Wi-Fi?

Customer Replay

yes

banner 3
author

Got it
Are your computer and printer connected to the same network?

Customer Replay

trying to change printer network

author

Understood

Customer Replay

the problem I'm having is getting my computer to recognize the printer. I've tried everything I know too do>

author

We need to connect your printer and computer to same network

Customer Replay

No longer have that network

banner 6
author

But you have a new one?

Customer Replay

No, this one is about 2 y ears old. I done this before , but its not working this time

Customer Replay

I just switched from Verizon to this new network

author

Do you mean a new Wi-Fi network?

Customer Replay

yes

banner 9
author

Got it
We need to connect printer to it

Customer Replay

yes

author

Understood

Customer Replay

but right now I do not have a printer connected to my computer

author

Got it
We need to instal HP smart app

image


Do you have it?

Customer Replay

yes, but it will not recognize the printer either

author

Got it
Do you have a touch screen on your printer?

Customer Replay

no

author

Got it
Thanks
Tell me, please on which step are you at the moment?

Customer Replay

trying to recognize printer

Customer Replay

don't seem to be working.Explain softwarew instillationon desktop
more detailed
the blue has been and continuing to blink. I'm getting no indication of any thing changing on th eprinter
there are on icons on the computer for this computer

author
  1. Press and hold down the Power button.
  2. While holding down the power button, press the Start Black Copy button two times, and then press the Cancel button three times.
  3. Release the power button. The Wireless light next to the Wireless button should be flashing. Repeat these steps if the Wireless indicator does not blink.
Customer Replay

got it! its working and connected, THANKS!!!!

author

You are welcome, *****
Is there anything else I can do for you today?

Customer Replay

no, that was it, Thanks again

author

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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772 resolved issues
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