Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So, your control screen is black, am I right?
yes
What troubleshooting have you done so far?
none
Got it!
Could I ask you to restart the printer?
Follow these steps to do so, please:
Did it--nothing changed
I see
In this case, I suggest you reset the printer.
Please, take the next steps to reset it:
That worked--now have screen OK--thanks
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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