Updated: March 18, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

Have HP Office Jet Pro 8600 - control screen no longer lights up, so cannot use to copy, fax, etc.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
So, your control screen is black, am I right?

Customer Replay


What troubleshooting have you done so far?

Customer Replay


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Got it!
Could I ask you to restart the printer?
Follow these steps to do so, please:

  1. Press the Power button to turn off the printer.
  2. Wait 60 seconds, and then press the Power button to turn on the printer.
Customer Replay

Did it--nothing changed

I see
In this case, I suggest you reset the printer.
Please, take the next steps to reset it:

  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
Customer Replay

That worked--now have screen OK--thanks

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay


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Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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