Created: January 23, 2023

Have HP Office Jet Pro 8600 – control screen no longer lights up, so cannot use to copy, fax, etc.

Last Edit: January 23, 2023
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Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Nice to meet you, *****!
So, your control screen is black, am I right?
Customer Reply
yes
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
none
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Got it!
Could I ask you to restart the printer?
Follow these steps to do so, please:
1 Press the Power button to turn off the printer.
2 Wait 60 seconds, and then press the Power button to turn on the printer.
Customer Reply
Did it--nothing changed
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
I see
In this case, I suggest you reset the printer.
Please, take the next steps to reset it:
1 With the printer turned on, disconnect the power cord from the printer.
2 Unplug the power cord from the power source.
3 Wait 60 seconds.
4 Reconnect the power cord to a wall outlet and to the printer.
Customer Reply
That worked--now have screen OK--thanks
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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