Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
It is Brother MFC Printers L2700DW series
Could you tell me if you are able to print though your printer is a sleep mode?
Customer Reply
That is the prtoblem. It won't print. It will scan, but it stopped printing when it had a driver update. It installs to the point where it asks for the USB canle to be connected and won't acknowledge that it is plugged in to complete
Thank you for the answer, *****!
Just to be sure, what troubleshooting have you done so far?
Just to be sure, what troubleshooting have you done so far?
Customer Reply
Tried reinstalling, tried different USB sockets, checked that it is scanning, and deleted it in printer preferences and put it back. It is saying that it is there but the lcd scree on the printer says fax only deep sleep and there is no reference to sleep in the 2700DW serries manuals.
Could I ask you if you tried to reinstall drivers, *****?
Customer Reply
Yes, and that is where it hangs. Could I uninstall it completely and start again? When I did the inital upgrade to the system it seemed to install itself and worked fine but after attempting the driver update it stopped
Let us try to power cycle your printer first. Please follow these steps to power cycle your printer:
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet. Wait at least 1 minute.
3. Plug the power cord back into the wall outlet.
4. Reconnect the power cord to the printer. Turn the printer on.
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet. Wait at least 1 minute.
3. Plug the power cord back into the wall outlet.
4. Reconnect the power cord to the printer. Turn the printer on.
Customer Reply
Stand by. Ther clock has started
I will be here. Take your time.
Customer Reply
And now it starts printing again. I did exactly the same thing a few times.
Could you tell me what you see on your printer display?
Customer Reply
Maybe it was your international magic
Thank you so much, *****!
Customer Reply
date and time saying fax only
Doesn't say Deep Sleep
Doesn't say Deep Sleep
Great, *****!
Could you check your printer a few times to be 100% sure that is working fine?
Could you check your printer a few times to be 100% sure that is working fine?
Customer Reply
Its printing excell and emails. Yet to check pdf's. That is where it fell over to start with and in preferences it said this printer was there but not available.
Let us try to print PDF. *****
Customer Reply
Doing it as we speak.......
Sure, Keep me updated
Customer Reply
And it works. Thank you. I am always reminded that when they say hit the return key they never say how heavy the hammer sdhould be....
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Customer Reply
Cheers. Enjoy your evening
You too, thank you so much!
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