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Got a flash notice that there was a trojen infecting my mac
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I received a flash notice that a trojan is infecting my mac.
thank you
What program notified you?
I was searching to a receipe on Chrome.
Okay and what happened after.
I forced quit all applications, used Clean My Mac, removed all browsing history and restarted the computer.
Good, what do you see now on it?
There was an bubble stating to call mac Support with a number. Right now the flash nitification hasn'treturned.
It looks like a scam. I hope you didn't call.
I didn't call...that was what I was thinking, too.
Good job, *****.
If the flash notice comes back, What should I do?
It shouldn't appear again as it was exactly what you should do.
Check this image. Was it like this?
yes
If it will appear again, come back to our chat and we will go with step by step cleaning of your Mac.
Did you try to use Chrome again?
Only to contact you.
And there are no pop-ups right now, correct?
No
correct
Good. Save this page to bookmarks, please. We are working 24/7 and able to continue this chat. If it will appear again do exactly the same thing you did first time.
Force quit all applications, use Clean My Mac, remove all browsing history and restart the computer
Then go back to us.
Thanks!
Do you have any additional questions I can help you with?
Thank you for you assistance.
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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