Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
I received a flash notice that a trojan is infecting my mac.
thank you
thank you
What program notified you?
Customer Reply
I was searching to a receipe on Chrome.
Okay and what happened after.
Customer Reply
I forced quit all applications, used Clean My Mac, removed all browsing history and restarted the computer.
Good, what do you see now on it?
Customer Reply
There was an bubble stating to call mac Support with a number. Right now the flash nitification hasn'treturned.
It looks like a scam. I hope you didn't call.
Customer Reply
I didn't call...that was what I was thinking, too.
Good job, *****.
Customer Reply
If the flash notice comes back, What should I do?
It shouldn't appear again as it was exactly what you should do.
Check this image. Was it like this?
Check this image. Was it like this?
Customer Reply
yes
If it will appear again, come back to our chat and we will go with step by step cleaning of your Mac.
Did you try to use Chrome again?
Did you try to use Chrome again?
Customer Reply
Only to contact you.
And there are no pop-ups right now, correct?
Customer Reply
No
correct
correct
Good. Save this page to bookmarks, please. We are working 24/7 and able to continue this chat. If it will appear again do exactly the same thing you did first time.
Force quit all applications, use Clean My Mac, remove all browsing history and restart the computer
Then go back to us.
Force quit all applications, use Clean My Mac, remove all browsing history and restart the computer
Then go back to us.
Customer Reply
Thanks!
Do you have any additional questions I can help you with?
Customer Reply
Thank you for you assistance.
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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