Updated: April 03, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Got a brand new GoPro Hero10 black

I can’t charge it GoPro shows me red light but don't charging

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

Nice to meet you too!

Can you please explain the issue in detail?

Customer Replay

Yesterday i got me new gopro i put it on charge but after all day batteri is still 1%

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Have you checked if the charging cable and power supply are working correctly?

Customer Replay

Yes im charging with this cable me Dji dron
and working!
On gopro showes me red light but dont charging

Ok, I see
Can you take me a photo of your power supply specs?
Voltage, Amps, etc.?

Customer Replay


U can’t see much hard to take good foto everything is black

Can you text me here an output Voltage and Amperage?

Customer Replay

Output 5v—A

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Does any number come with 'A'?

Customer Replay

Try look at this maybe better
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2723897

Use a different power supply.
This one is not giving enough power to charge your camera.
Should be at least 5V - 2A
Or higher.
Is there anything else I can do for you today?

Customer Replay

I have unput 5v-2.4A its that good?

Yes, that should do the trick.

Customer Replay

Thank you sir
that all!

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Try it now, and text me if in 1 hour it won't charge, alright?
No problem at all, *****.

Customer Replay

Okay i text you! See ya soon

I'll be here

Customer Replay

Hey its working thanks for ur service!

You are welcome, *****!

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