Created: October 12, 2022

Got a brand new GoPro Hero10 black

I can’t charge it GoPro shows me red light but don't charging
Last Edit: November 17, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you too!
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Can you please explain the issue in detail?
Customer Reply
Yesterday i got me new gopro i put it on charge but after all day batteri is still 1%
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Have you checked if the charging cable and power supply are working correctly?
Customer Reply
Yes im charging with this cable me Dji dron
and working!
On gopro showes me red light but dont charging
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, I see
Can you take me a photo of your power supply specs?
Voltage, Amps, etc.?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2222353
Im useing gopro cable
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1674580
U can’t see much hard to take good foto everything is black
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok
Can you text me here an output Voltage and Amperage?
Customer Reply
Output 5v—A
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Does any number come with 'A'?
Customer Reply
Try look at this maybe better
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2723897
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Use a different power supply.
This one is not giving enough power to charge your camera.
Should be at least 5V - 2A
Or higher.
Is there anything else I can do for you today?
Customer Reply
I have unput 5v-2.4A its that good?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Yes, that should do the trick.
Customer Reply
Thank you sir
that all!
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Try it now, and text me if in 1 hour it won't charge, alright?
No problem at all, *****.
Customer Reply
Okay i text you! See ya soon
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure
I'll be here
Customer Reply
Hey its working thanks for ur service!
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You are welcome, *****!