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Got a brand new GoPro Hero10 black
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Nice to meet you too!
Can you please explain the issue in detail?
Yesterday i got me new gopro i put it on charge but after all day batteri is still 1%
Have you checked if the charging cable and power supply are working correctly?
Yes im charging with this cable me Dji dron
and working!
On gopro showes me red light but dont charging
Ok, I see
Can you take me a photo of your power supply specs?
Voltage, Amps, etc.?
U can’t see much hard to take good foto everything is black
Ok
Can you text me here an output Voltage and Amperage?
Output 5v—A
Does any number come with 'A'?
Try look at this maybe better
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2723897
Use a different power supply.
This one is not giving enough power to charge your camera.
Should be at least 5V - 2A
Or higher.
Is there anything else I can do for you today?
I have unput 5v-2.4A its that good?
Yes, that should do the trick.
Thank you sir
that all!
Try it now, and text me if in 1 hour it won't charge, alright?
No problem at all, *****.
Okay i text you! See ya soon
Sure
I'll be here
Hey its working thanks for ur service!
You are welcome, *****!
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