Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
Customer Reply
hi
What is the model and brand of your scanner?
Customer Reply
epson workforce-pro WF-4820
its the 3 part printer, scanner, fax
printer is the only one set up
its the 3 part printer, scanner, fax
printer is the only one set up
Okay
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
scanner never has been setup to my knowledge
Got you.
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
its 2 to 3 years
checked connection, printer works fine, when I try to select scanner it says computer not found
which is strange because if printer sees the computer, the scanner should too
checked connection, printer works fine, when I try to select scanner it says computer not found
which is strange because if printer sees the computer, the scanner should too
Thanks for clarifying.
Do you have this problem on windows OS PC/laptop, correct?
Do you have this problem on windows OS PC/laptop, correct?
Customer Reply
yes
Got you, thanks
Customer Reply
windows 10 OS PC
Do you use wired connection for this device to your PC or WiFi?
Customer Reply
Wired to pc
First we need to install Scanner drivers
Please download the drivers from this link https://ftp.epson.com/drivers/WF4820_EScan2_65200_NA.exe
Please download the drivers from this link https://ftp.epson.com/drivers/WF4820_EScan2_65200_NA.exe
Customer Reply
ok
Let me know how everything is going.
Customer Reply
says epson scan was successfully installed
I clicked finish
I clicked finish
Excellent
Customer Reply
scanner still doesn't list computer
do I need to install scanner?
do I need to install scanner?
On your computer enter in the bottom search field enter "Scan" and open "Printers & Scaners"Scannersfield
Keep me posted
Keep me posted
Customer Reply
only printer shows up. I opened queue
I just selected all printers & scanners and nothing showed up. I selected printers & scanners and EPSON WF-4820 Series is listed.
I open the queue and it looks like its the printer only
I just selected all printers & scanners and nothing showed up. I selected printers & scanners and EPSON WF-4820 Series is listed.
I open the queue and it looks like its the printer only
Got it, can you try start Scanning from the printer screen
Customer Reply
how? Are you saying select a doc saved on pc and try scanning there?
On your printer screen - Press the home button -> Select Scan.
Customer Reply
I have a page waiting to be scanned in the scanned section of printer.
Good, now on printer display press Home and form there select "Scan"
Customer Reply
home button doesn't do anything
I'm not sure where you want me do select Home from.
I'm not sure where you want me do select Home from.
Do you see "Scan" on your printer main screen?
Customer Reply
I'm still on Printers & scanners
no
no
Got it, one moment please
On your computer enter in the bottom search field "Windows Fax and Scan" and choose it
On your computer enter in the bottom search field "Windows Fax and Scan" and choose it
Customer Reply
asks if I want to open with Edge? select it?
No
Agent uploaded: Image.png
Agent uploaded: Image.png
Customer Reply
thats not a choice
only Edge
only Edge
Got it one moment, I'll provide a link for scanning software
Customer Reply
how can you do this all day? I've gotten headache
can't imagine dealing with people like me every day
can't imagine dealing with people like me every day
😊 This is my job, I like the computers
Please install this scanning software https://github.com/cyanfish/naps2/releases/download/v6.1.2/naps2-6.1.2-setup.exe
Please install this scanning software https://github.com/cyanfish/naps2/releases/download/v6.1.2/naps2-6.1.2-setup.exe
Customer Reply
keep the name as NAPS2
Yes this is what we need
Is it installed successfully?
Is it installed successfully?
Customer Reply
installed
Scan is listed..Do I do New Profile
Scan is listed..Do I do New Profile
Yes choose New profile
Customer Reply
K... Make display name anything?
One moment, I'll provide you more details
In the top-left corner do you see a "Scan" button?
In the top-left corner do you see a "Scan" button?
Customer Reply
yes
Click on it
Customer Reply
it's open
it wants a display name
it wants a display name
Enter any name
Customer Reply
with WIA driver selected..other option is TWAIN Driver
Select WIA
Customer Reply
which driver do I want and also, Use predefined settings is selected
what Device do I want?
got the last one,,, printer name was listed
what Device do I want?
got the last one,,, printer name was listed
You need to chose your Epson
Customer Reply
got it. rest of stuff I don't need to change I don't think. I just want to make sure scanner works. Don't care how it looks yet
I'm also going to select Enable auto sage
save
I'm also going to select Enable auto sage
save
Yes
Customer Reply
do I need to go into advanced
No need in advanced settings
Customer Reply
after looking at Advanced it doesn't look like I have to change anything
YEAA...we're almost there
scan on printer highlighted. I selected
YEAA...we're almost there
scan on printer highlighted. I selected
Let me know the result
Customer Reply
Scan to 'Computer'. On next screen is where I'm supposed to select Computer and its still not listed
only choice is a USB connection
did get a message if I wanted a jpeg or pdf. Only new thing I could do
can't get past next screen without selecting a computer or
UST
USB drive
only choice is a USB connection
did get a message if I wanted a jpeg or pdf. Only new thing I could do
can't get past next screen without selecting a computer or
UST
USB drive
Can you please send me a screenshot?
Customer Reply
I just looked to the Preview of the Scan section and the document was scanned
This is great *****!
Do you have any - Save or Scan buttons on the screen?
Do you have any - Save or Scan buttons on the screen?
Customer Reply
YES IT IS!!! It's a miracle according to my brother.
Thank you so much!!!
Yes. I've been able to save
Thank you so much!!!
Yes. I've been able to save
You're welcome!
I’m glad I was able to get that sorted out for you.
Thank you, is there anything else I can do for you today?
I’m glad I was able to get that sorted out for you.
Thank you, is there anything else I can do for you today?
Customer Reply
nope...all done. Had to prove to my brother that I still had it. Thanks to your help
Thank you for chatting with me today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
Customer Reply
thanks
Have a nice day
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