Updated: March 22, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

Epson scanner isn't recognizing PC

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****

Customer Replay


What is the model and brand of your scanner?

Customer Replay

epson workforce-pro WF-4820


banner 3

its the 3 part printer, scanner, fax
printer is the only one set up

Customer Replay

Could you please tell me when and how did the problem occur?

scanner never has been setup to my knowledge

Customer Replay

Got you.
What troubleshooting have you done so far?

its 2 to 3 years
checked connection, printer works fine, when I try to select scanner it says computer not found
which is strange because if printer sees the computer, the scanner should too

Customer Replay

Thanks for clarifying.
Do you have this problem on windows OS PC/laptop, correct?

banner 6
Customer Replay

Got you, thanks

windows 10 OS PC

Customer Replay

Do you use wired connection for this device to your PC or WiFi?

Wired to pc

Customer Replay

First we need to install Scanner drivers
Please download the drivers from this link


banner 9
Customer Replay

Let me know how everything is going.

says epson scan was successfully installed
I clicked finish

Customer Replay


scanner still doesn't list computer
do I need to install scanner?

Customer Replay

On your computer enter in the bottom search field enter "Scan" and open "Printers & Scaners"Scannersfield
Keep me posted

only printer shows up. I opened queue
I just selected all printers & scanners and nothing showed up. I selected printers & scanners and EPSON WF-4820 Series is listed.
I open the queue and it looks like its the printer only

Customer Replay

Got it, can you try start Scanning from the printer screen

how? Are you saying select a doc saved on pc and try scanning there?

Customer Replay

On your printer screen - Press the home button -> Select Scan.

I have a page waiting to be scanned in the scanned section of printer.

Customer Replay

Good, now on printer display press Home and form there select "Scan"

home button doesn't do anything
I'm not sure where you want me do select Home from.

Customer Replay

Do you see "Scan" on your printer main screen?

I'm still on Printers & scanners

Customer Replay

Got it, one moment please
On your computer enter in the bottom search field "Windows Fax and Scan" and choose it

asks if I want to open with Edge? select it?

Customer Replay

Agent uploaded: Image.png

thats not a choice
only Edge

Got it one moment, I'll provide a link for scanning software

how can you do this all day? I've gotten headache
can't imagine dealing with people like me every day

Customer Replay

😊 This is my job, I like the computers
Please install this scanning software


keep the name as NAPS2

Customer Replay

Yes this is what we need
Is it installed successfully?

Scan is listed..Do I do New Profile

Customer Replay

Yes choose New profile

K... Make display name anything?

Customer Replay

One moment, I'll provide you more details
In the top-left corner do you see a "Scan" button?

Customer Replay

Click on it

it's open
it wants a display name

Customer Replay

Enter any name

with WIA driver selected..other option is TWAIN Driver

Customer Replay

Select WIA

which driver do I want and also, Use predefined settings is selected
what Device do I want?
got the last one,,, printer name was listed

Customer Replay

You need to chose your Epson

got it. rest of stuff I don't need to change I don't think. I just want to make sure scanner works. Don't care how it looks yet
I'm also going to select Enable auto sage

Customer Replay


do I need to go into advanced

Customer Replay

No need in advanced settings

after looking at Advanced it doesn't look like I have to change anything
YEAA...we're almost there
scan on printer highlighted. I selected

Customer Replay

Let me know the result

Scan to 'Computer'. On next screen is where I'm supposed to select Computer and its still not listed
only choice is a USB connection
did get a message if I wanted a jpeg or pdf. Only new thing I could do
can't get past next screen without selecting a computer or
USB drive

Customer Replay

Can you please send me a screenshot?

I just looked to the Preview of the Scan section and the document was scanned

Customer Replay

This is great *****!
Do you have any - Save or Scan buttons on the screen?

YES IT IS!!! It's a miracle according to my brother.
Thank you so much!!!
Yes. I've been able to save

Customer Replay

You're welcome!
I’m glad I was able to get that sorted out for you.
Thank you, is there anything else I can do for you today?

nope...all done. Had to prove to my brother that I still had it. Thanks to your help

Customer Replay

Thank you for chatting with me today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Have a nice day

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