Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****
hi
What is the model and brand of your scanner?
epson workforce-pro WF-4820
its the 3 part printer, scanner, fax
printer is the only one set up
Okay
Could you please tell me when and how did the problem occur?
scanner never has been setup to my knowledge
Got you.
What troubleshooting have you done so far?
its 2 to 3 years
checked connection, printer works fine, when I try to select scanner it says computer not found
which is strange because if printer sees the computer, the scanner should too
Thanks for clarifying.
Do you have this problem on windows OS PC/laptop, correct?
Got you, thanks
windows 10 OS PC
Do you use wired connection for this device to your PC or WiFi?
Wired to pc
First we need to install Scanner drivers
Please download the drivers from this link
https://ftp.epson.com/drivers/WF4820_EScan2_65200_NA.exe
Let me know how everything is going.
says epson scan was successfully installed
I clicked finish
Excellent
scanner still doesn't list computer
do I need to install scanner?
On your computer enter in the bottom search field enter "Scan" and open "Printers & Scaners"Scannersfield
Keep me posted
only printer shows up. I opened queue
I just selected all printers & scanners and nothing showed up. I selected printers & scanners and EPSON WF-4820 Series is listed.
I open the queue and it looks like its the printer only
Got it, can you try start Scanning from the printer screen
how? Are you saying select a doc saved on pc and try scanning there?
On your printer screen - Press the home button -> Select Scan.
I have a page waiting to be scanned in the scanned section of printer.
Good, now on printer display press Home and form there select "Scan"
home button doesn't do anything
I'm not sure where you want me do select Home from.
Do you see "Scan" on your printer main screen?
I'm still on Printers & scanners
no
Got it, one moment please
On your computer enter in the bottom search field "Windows Fax and Scan" and choose it
asks if I want to open with Edge? select it?
No
Agent uploaded: Image.png
thats not a choice
only Edge
Got it one moment, I'll provide a link for scanning software
how can you do this all day? I've gotten headache
can't imagine dealing with people like me every day
π This is my job, I like the computers
Please install this scanning software
https://github.com/cyanfish/naps2/releases/download/v6.1.2/naps2-6.1.2-setup.exe
keep the name as NAPS2
Yes this is what we need
Is it installed successfully?
installed
Scan is listed..Do I do New Profile
Yes choose New profile
K... Make display name anything?
One moment, I'll provide you more details
In the top-left corner do you see a "Scan" button?
Click on it
it's open
it wants a display name
Enter any name
with WIA driver selected..other option is TWAIN Driver
Select WIA
which driver do I want and also, Use predefined settings is selected
what Device do I want?
got the last one,,, printer name was listed
You need to chose your Epson
got it. rest of stuff I don't need to change I don't think. I just want to make sure scanner works. Don't care how it looks yet
I'm also going to select Enable auto sage
save
Yes
do I need to go into advanced
No need in advanced settings
after looking at Advanced it doesn't look like I have to change anything
YEAA...we're almost there
scan on printer highlighted. I selected
Let me know the result
Scan to 'Computer'. On next screen is where I'm supposed to select Computer and its still not listed
only choice is a USB connection
did get a message if I wanted a jpeg or pdf. Only new thing I could do
can't get past next screen without selecting a computer or
UST
USB drive
Can you please send me a screenshot?
I just looked to the Preview of the Scan section and the document was scanned
This is great *****!
Do you have any - Save or Scan buttons on the screen?
YES IT IS!!! It's a miracle according to my brother.
Thank you so much!!!
Yes. I've been able to save
You're welcome!
Iβm glad I was able to get that sorted out for you.
Thank you, is there anything else I can do for you today?
nope...all done. Had to prove to my brother that I still had it. Thanks to your help
Thank you for chatting with me today!
We are available 24/7, you can refer your questions anytime.
thanks
Have a nice day
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