its 2 to 3 years
checked connection, printer works fine, when I try to select scanner it says computer not found
which is strange because if printer sees the computer, the scanner should too

Customer Replay

Thanks for clarifying.
Do you have this problem on windows OS PC/laptop, correct?

Christine Tomas

yes

Customer Replay

Got you, thanks

Christine Tomas

windows 10 OS PC

Customer Replay

Do you use wired connection for this device to your PC or WiFi?

Christine Tomas

Wired to pc

Customer Replay

First we need to install Scanner drivers
Please download the drivers from this link

https://ftp.epson.com/drivers/WF4820_EScan2_65200_NA.exe

Christine Tomas

Customer Replay

Let me know how everything is going.

Christine Tomas

says epson scan was successfully installed
I clicked finish

Customer Replay

Excellent

Christine Tomas

scanner still doesn't list computer
do I need to install scanner?

Customer Replay

On your computer enter in the bottom search field enter "Scan" and open "Printers & Scaners"Scannersfield
Keep me posted

Christine Tomas

only printer shows up. I opened queue
I just selected all printers & scanners and nothing showed up. I selected printers & scanners and EPSON WF-4820 Series is listed.
I open the queue and it looks like its the printer only

Customer Replay

Got it, can you try start Scanning from the printer screen

Christine Tomas

how? Are you saying select a doc saved on pc and try scanning there?

Customer Replay

On your printer screen - Press the home button -> Select Scan.

Christine Tomas

I have a page waiting to be scanned in the scanned section of printer.

Customer Replay

Good, now on printer display press Home and form there select "Scan"

Christine Tomas

home button doesn't do anything
I'm not sure where you want me do select Home from.

Customer Replay

Do you see "Scan" on your printer main screen?

Christine Tomas

I'm still on Printers & scanners
no

Customer Replay

Got it, one moment please
On your computer enter in the bottom search field "Windows Fax and Scan" and choose it

Christine Tomas

asks if I want to open with Edge? select it?

Customer Replay

No
Agent uploaded: Image.png

thats not a choice
only Edge

Got it one moment, I'll provide a link for scanning software

Christine Tomas

how can you do this all day? I've gotten headache
can't imagine dealing with people like me every day

Customer Replay

😊 This is my job, I like the computers
Please install this scanning software

https://github.com/cyanfish/naps2/releases/download/v6.1.2/naps2-6.1.2-setup.exe

Christine Tomas

keep the name as NAPS2

Customer Replay

Yes this is what we need
Is it installed successfully?

Christine Tomas

installed
Scan is listed..Do I do New Profile

Customer Replay

Yes choose New profile

Christine Tomas

K... Make display name anything?

Customer Replay

One moment, I'll provide you more details
In the top-left corner do you see a "Scan" button?

Christine Tomas

yes

Customer Replay

Click on it

Christine Tomas

it's open
it wants a display name

Customer Replay

Enter any name

Christine Tomas

with WIA driver selected..other option is TWAIN Driver

Customer Replay

Select WIA

Christine Tomas

which driver do I want and also, Use predefined settings is selected
what Device do I want?
got the last one,,, printer name was listed

Customer Replay

You need to chose your Epson

Christine Tomas

got it. rest of stuff I don't need to change I don't think. I just want to make sure scanner works. Don't care how it looks yet
I'm also going to select Enable auto sage
save

Customer Replay

Yes

Christine Tomas

do I need to go into advanced

Customer Replay

No need in advanced settings

Christine Tomas

after looking at Advanced it doesn't look like I have to change anything
YEAA...we're almost there
scan on printer highlighted. I selected

Customer Replay

Let me know the result

Christine Tomas

Scan to 'Computer'. On next screen is where I'm supposed to select Computer and its still not listed
only choice is a USB connection
did get a message if I wanted a jpeg or pdf. Only new thing I could do
can't get past next screen without selecting a computer or
UST
USB drive

Customer Replay

Can you please send me a screenshot?

Christine Tomas

I just looked to the Preview of the Scan section and the document was scanned

Customer Replay

This is great *****!
Do you have any - Save or Scan buttons on the screen?

Christine Tomas

YES IT IS!!! It's a miracle according to my brother.
Thank you so much!!!
Yes. I've been able to save

Customer Replay

You're welcome!
I’m glad I was able to get that sorted out for you.
Thank you, is there anything else I can do for you today?

Christine Tomas

nope...all done. Had to prove to my brother that I still had it. Thanks to your help