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Updated: June 02, 2023
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Was it helpful?
Do I have an online access on my phone and how do I get to it
Short summary:
- Check Wi-Fi and Mobile Data: Swipe down from the top of the screen and ensure that the "Wi-Fi" and "Mobile data" icons are blue, indicating they are enabled.
- Confirm Internet Access: Look for any messages or indicators below the icons. If you see your Wi-Fi network name under the Wi-Fi icon, it means you have internet access.
- Address Connectivity Issues: If you're experiencing connectivity problems, try the following steps:
For Wi-Fi: Go to Settings > Wi-Fi, make sure it's enabled, and reconnect to your Wi-Fi network.
For Mobile data: Go to Settings > Connections > Mobile networks (or Network & internet > Mobile data), ensure it's enabled, and try toggling it off and on.
Hello, thank you for using Howly.
Could you please clarify if you are referring to the Wi-Fi/Mobile data settings?
Customer Replay
I don't know
Got it, could you please tell me the model of your phone?
Customer Replay
It's a celerion 5
Top answer
Thank you!
To check if you have internet access on your phone, please follow these steps:
- Swipe down from the top of the screen to open the notification shade.
- Locate the "Wi-Fi" icon and "Mobile data" or "Data usage" icons.
Please tell me what color are these icons.
Customer Replay
Blue
Both of them are blue, right?
Customer Replay
yes
Great!
Could you please clarify if there are any messages under these icons?
Customer Replay
Merlin under wifi
That's great!
That means that your phone is connected to the Wi-Fi and it has internet access
Customer Replay
Ok
Do you have any additional questions I can help you with?
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