Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What difficulties do you have? Do you get any error messages?
What difficulties do you have? Do you get any error messages?
Customer Reply
no FitBit reads download app. I’ve downloaded but won’t connect to Bluetooth.
Got it
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Bluetooth doesn’t pair FitBit
I see
Have you tried anything to resolve the issue?
Have you tried anything to resolve the issue?
Customer Reply
I’ve rebooted, fully charged, FitBit keeps asking me to download app and I’ve downloaded 3 times. If you can’t help cancel order
In order to help you, I need to understand the whole situation and know what you've already done not to repeat the same
Have you already created a Fitbit account?
Have you already created a Fitbit account?
Customer Reply
Problem: I can’t not program FitBit inspire 3 to work.I downloaded app but when using Bluetooth it doesn’t register to pair. Yes I have an account
I got it
Customer Reply
FitBit keeps asking me to download app
Have you rebooted the FitBit by holding the button for 8-10 seconds?
Customer Reply
yes
Got it
Are any other Fitbit devices added to the account?
Are any other Fitbit devices added to the account?
Customer Reply
no
Noted
Please try this:
1. Force quit the Fitbit app on your phone.
2. On your phone, go to Settings, then Bluetooth, and turn Bluetooth off
3. Turn off the FitBit inspire 3
4. Turn Bluetooth on
5. Open the Fitbit app and try to sync your device.
Also, try to open the app, tap on your account picture in the top left and tap "Set up Device"
At this time, Fitbit inspire 3 can keep on asking to download the app but it is OK.
Please try this:
1. Force quit the Fitbit app on your phone.
2. On your phone, go to Settings, then Bluetooth, and turn Bluetooth off
3. Turn off the FitBit inspire 3
4. Turn Bluetooth on
5. Open the Fitbit app and try to sync your device.
Also, try to open the app, tap on your account picture in the top left and tap "Set up Device"
At this time, Fitbit inspire 3 can keep on asking to download the app but it is OK.
Customer Reply
FitBit won’t shut down
ok it’s finally off
ok it’s finally off
Good
Turn on Bluetooth
And go to the app
And turn on the FitBit
Turn on Bluetooth
And go to the app
And turn on the FitBit
Customer Reply
fitbit still asking to download app
It is OK
Is the app opened now?
Is the app opened now?
Customer Reply
yes
Good
Do you see the profile button in the top left?
Do you see the profile button in the top left?
Customer Reply
app stuck in tracking
can't change
can't change
Could you please take a photo of your phone screen?
Customer Reply
i should try deleting app and start over
Yes, try to reinstall the app
Customer Reply
Ok give me a minute to delete and download again. Even though I’ve done this twice
You've already tried to reinstall the app?
Customer Reply
yes twice
Ok, in this case there is no need
Customer Reply
downloading again
Ok.
Was it stuck on "Connecting to Tracker"?
Was it stuck on "Connecting to Tracker"?
Customer Reply
ok
done downloading
done downloading
Ok
Customer Reply
I see my account
Do you see "Set up a device"?
Customer Reply
yes
Ok. Do I understand correctly that it is stuck after trying to set it up, yes?
Customer Reply
im ok now I figured out to problem
its working now
its working now
Is it paired?
Customer Reply
its nowyes
That's good to hear!
Customer Reply
i’m following instructions
Keep me updated
Customer Reply
to finish
Ok, good
Customer Reply
I’m ok now. Thank you for your help
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