Updated: April 03, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

Can't get Internet on I-Phone

Would like to use Genius Bar in local Apple Store but can't get to appt site cause I don't know password or email address because my deceased husband handled all technology issues

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
*****, are you trying to book an appointment through the Apple Store app?


Customer Replay


And you can not log in into the your account, correct?

Customer Replay

correct. My husband made all purchases and I just used them!

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I got you
*****, unfortunately, you won't be able to book it through the Apple Store app, without knowing the email and password for your Apple ID
I can help you to resolve your issue with the iPhone here in the chat
Or send you contact details of Apple Support
What would you prefer?

Customer Replay

Let's try chat first

Would you be so kind to tell me more about your internet connection issue?

Customer Replay

I think it's an I-Hone 6 (1st large model). Some features work but it says no Internet Connection and that holds true for sites away from my home, I am receiving emails, but I an not able to respond or search. Have tried selecting internet repeatedly thru settings. I live in large apt bldg and have never had any previous connection.
That is never had any connection ion problems

Got you
Do you see "No Internet Connection" on the specific apps?

Customer Replay


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What apps usually don't work for you?

Customer Replay

They all have worked previously to the last few days and "no Internet connection."

Got you
After some new iOS updates, the network connection for some apps and system services on the iPhone is turned off by default. You need to turn on WLAN & Cellular data for these apps. Go to iPhone Settings -> Apps Using WLAN & Cellular
*****, please, try to check the apps from Settings
You would need to turn Cellular data for them

Customer Replay

I clicked on Cellular and 1st button is Cellular Data and it is off. I turned it on and button is green. Don't know what else to do

What apps do you have issues with?

Customer Replay

They've all turned green. Does that mean they work now?

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Can you check if you are able to open them?

Customer Replay

I will try now

Please, update me of the results

Customer Replay

I think it's working. Internet very slow, however. Should I leave cellular buttons as is on green

Yes, please, leave it on green
Do you have any additional questions I can help you with?

Customer Replay

That's it. Thank you very much!

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