Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
*****, are you trying to book an appointment through the Apple Store app?
yes
And you can not log in into the your account, correct?
correct. My husband made all purchases and I just used them!
I got you
*****, unfortunately, you won't be able to book it through the Apple Store app, without knowing the email and password for your Apple ID
I can help you to resolve your issue with the iPhone here in the chat
Or send you contact details of Apple Support
What would you prefer?
Let's try chat first
Perfect
Would you be so kind to tell me more about your internet connection issue?
I think it's an I-Hone 6 (1st large model). Some features work but it says no Internet Connection and that holds true for sites away from my home, I am receiving emails, but I an not able to respond or search. Have tried selecting internet repeatedly thru settings. I live in large apt bldg and have never had any previous connection.
That is never had any connection ion problems
Got you
Do you see "No Internet Connection" on the specific apps?
yes
What apps usually don't work for you?
They all have worked previously to the last few days and "no Internet connection."
Got you
After some new iOS updates, the network connection for some apps and system services on the iPhone is turned off by default. You need to turn on WLAN & Cellular data for these apps. Go to iPhone Settings -> Apps Using WLAN & Cellular
*****, please, try to check the apps from Settings
You would need to turn Cellular data for them
I clicked on Cellular and 1st button is Cellular Data and it is off. I turned it on and button is green. Don't know what else to do
What apps do you have issues with?
They've all turned green. Does that mean they work now?
Can you check if you are able to open them?
I will try now
Please, update me of the results
I think it's working. Internet very slow, however. Should I leave cellular buttons as is on green
Yes, please, leave it on green
Do you have any additional questions I can help you with?
That's it. Thank you very much!
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