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Do you need to connect your Canon printer to your Wi-Fi network, but you do not remember/know your Wi-FI password?
I KNOW MY PASSWORD AND I ENTERED I IY SAID COMPLETE BUT I STILL CANT PRINT
I MAY NOT BE DOING IT IN THE CORRECT ORDER. I DID THE WPS PART ON THE PRINTER FIRST THEN DID THE WPS ON THE ROUTER
Please, follow the instruction below:
OK
IT SAYS TO FOLLOW THE INSTRUTION ON THE PC
Do you see any instructions on your PC?
NO
Can you please turn your printer off and turn it back on?
YES
I HAVE TURNED IT BACK ON
Good! Please, follow the instruction below:
I AM TRYING TO TYPE MY WIFI PASSWORD BUT I DO NOT UNDERSTAND HOW TO ADD NUMBERS
Tap on the Tone * key to select numbers or special characters. And then try entering your password.
OK IT SAYS CONNECTED
Okay, good.
Please, try the following:
IT IS STILL NOT PRINTING
Have you completed my previous steps, *****?
YES ITS STILL OFFLINE
Let's try the following:
Let me know when you are done.
I DID IT
Okay, now you have the Control Panel opened, right?
YES
The next steps:
DONE
Good!
Is your printer online now?
YES I TRYED TO PRINT BUT NOTHING CAME OUT
Do you still have the Devices and Printers opened on your Control Panel?
YES
If you see your printer with a green check mark, then right click on your printer icon and select ‘See what’s printing’ option.
I DID IT
Good job! Click on the printer option and from there if you see two check marks beside the option of ‘use canon printer offline’ or ‘Pause Printing’, uncheck them to bring your printer back online from offline mode.
THEY WAS NOT CHECKED
Please, try printing once again. Are there any error messages?
ITS WORKING NOW
Okay, it is printing okay now?
YES
Good!
Is your issue fully resolved, *****?
YES THANK YOU
I am so pleased to see your issue got resolved!