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Can not get Paramount app to play on my kindle
Hello, thank you for using Howly.
Got it, can you tell me what does it say when you try to use it?
error playing video (6100)
What troubleshooting have you done so far?
Uninstalled ,reinstalled app
Have you tried restarting your Kindle device?
Yes
Got it
Have you tried to unplug your Router for a minute and plug it back in?
hap
Could you clarify please?
Happens in different location,home work
So you are at different location than usual currently?
I'm at work now doesn't work ,go home different kindle same results
Got it
Let's try clearing the cache from your Kindle device
In order to clear the cache on your Amazon/Kindle device, please follow these steps:
- Tap on "Apps" from the home screen of your Amazon Device.
- Tap on "Settings" and select "Applications"
- Tap on "Manage All Applications"
- Select the App and tap on "Clear cache"
Follow these steps and tell me how it goes
Ok
Thanks! Appreciate your cooperation with me
Thanks everything is good appropriate the help
You're always welcome here,*****!
Have a good day
You too! Thank you for chatting with us today!
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