Updated: April 17, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

Can not get Paramount app to play on my kindle

Hello, thank you for using Howly.
Got it, can you tell me what does it say when you try to use it?

Customer Replay

error playing video (6100)

What troubleshooting have you done so far?

Customer Replay

Uninstalled ,reinstalled app

Have you tried restarting your Kindle device?


Customer Replay


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Got it
Have you tried to unplug your Router for a minute and plug it back in?

Customer Replay


Could you clarify please?

Customer Replay

Happens in different location,home work

So you are at different location than usual currently?

Customer Replay

I'm at work now doesn't work ,go home different kindle same results

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Got it
Let's try clearing the cache from your Kindle device
In order to clear the cache on your Amazon/Kindle device, please follow these steps:

  1. Tap on "Apps" from the home screen of your Amazon Device.
  2. Tap on "Settings" and select "Applications"
  3. Tap on "Manage All Applications"
  4. Select the App and tap on "Clear cache"

Follow these steps and tell me how it goes

Customer Replay


Thanks! Appreciate your cooperation with me

Customer Replay

Thanks everything is good appropriate the help

You're always welcome here,*****!

Customer Replay

Have a good day

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You too! Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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