Updated: April 17, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

Can not get Paramount app to play on my kindle

author

Hello, thank you for using Howly.
Got it, can you tell me what does it say when you try to use it?

Customer Replay

error playing video (6100)

author

What troubleshooting have you done so far?

Customer Replay

Uninstalled ,reinstalled app

author

Have you tried restarting your Kindle device?

image

Customer Replay

Yes

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author

Got it
Have you tried to unplug your Router for a minute and plug it back in?

Customer Replay

hap

author

Could you clarify please?

Customer Replay

Happens in different location,home work

author

So you are at different location than usual currently?

Customer Replay

I'm at work now doesn't work ,go home different kindle same results

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author

Got it
Let's try clearing the cache from your Kindle device
In order to clear the cache on your Amazon/Kindle device, please follow these steps:

  1. Tap on "Apps" from the home screen of your Amazon Device.
  2. Tap on "Settings" and select "Applications"
  3. Tap on "Manage All Applications"
  4. Select the App and tap on "Clear cache"

Follow these steps and tell me how it goes

Customer Replay

Ok

author

Thanks! Appreciate your cooperation with me

Customer Replay

Thanks everything is good appropriate the help

author

You're always welcome here,*****!

Customer Replay

Have a good day

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author

You too! Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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