Updated: March 10, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

A document that cannot be deleted is preventing me from printing further documents

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

My printer is a MFC-J4540DW


What troubleshooting have you done so far?

Customer Replay

My printer has a document that wont print and cant be deleted and hence I cannot use my printer

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Have you already tried to fix that?

Customer Replay


What have you done so far?

Customer Replay

I have gone to the document to be printed queue and tried to delete the document

What happens when you're trying to delete it?

Customer Replay

nothing happens, it just tells me that it is deleting the document *when in actual fact nothing is happening

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Please, reboot your PC and try to print once again

Customer Replay

ie under "status" it reads "deleting"

Let me know about the results

Customer Replay

nothign has happened, I still cant print

Okay, I see
Could you specify, please, whether have you tried to delete files from the queue with these steps:

  1. Open the Control Panel.
  2. Click Hardware and Sound => Devices and Printers.
  3. Right-click on the Brother Printer Driver and choose to See What's
  4. Click on the specific job to highlight it. Then click Document => Cancel.
Customer Replay

I did that and shpwed that nothing was in the print queue
printing has now commenced

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Oh, so is it working properly now?

Customer Replay

i will try and print another document to see if OK

Okay, I'm waiting

Customer Replay

Yep all working now, Thank you

No problem
Do you have any additional questions I can help you with?

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