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Why pay for an answer to a problem with an app im already paying for
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please specify the name of the service you are referring to?
Peacock app
Got it! Thank you!
Please note that we are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Peacock, we just provide assistance regarding issues on the platform.
Anyway -- I can not access any episodes of new Amsterdam other than season 5, episode 1. 3 episodes have aired, tonight will be #4.
I have uninstalled and reinstalled, still won't work.
Got it!
Have you tried to log in to your Peacock account using any other device?
I accessed it on my phone to activate it on the tv
I have not tried to watch it on my phone
Is there any chance you can download the app on your phone and check if the problem appears?
I can try. Want me to do it now?
Yes, please.
I can get them on my phone
So it works on your phone but not on your TV, correct?
Yes
May I have the brand and model of your TV?
I only know that it is an LG, don't know model
okay, sure
Lets update the software of your TV
Go to Settings > All Settings > Support. · Select Software Update. · Select Check for Updates and if an update is available Download and Install.
Ok
Once it is installed, please restart your LG TV
Im not finding an all settings option. The TV is about 5 yrs old. Would that be a problem
I have picture, sound, channels, networks, safety, availability
Okay, is it a Smart TV?
I guess I thought it was
Have you already power circle the TV?
What?
Can you please unplug your TV from the power socket for 30 seconds and plug it back?
Ok
Thank you
Ok did that
Great! No please let me know if Peacock App works on your TV?
Hang on
It worked!!
Great! Nice to hear that
Wish you a pleasant watching
Is there anything else I can do for you?
Thank you!!
Nope thats it
Stay safe!
We are glad that you have resolved your issue using Howly!
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