Created: November 10, 2022

Why pay for an answer to a problem with an app im already paying for

Last Edit: November 14, 2022
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Could you please specify the name of the service you are referring to?
Customer Reply
Peacock app
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it! Thank you!
Please note that we are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Peacock, we just provide assistance regarding issues on the platform.
Customer Reply
Anyway -- I can not access any episodes of new Amsterdam other than season 5, episode 1. 3 episodes have aired, tonight will be #4.
I have uninstalled and reinstalled, still won't work.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it!
Have you tried to log in to your Peacock account using any other device?
Customer Reply
I accessed it on my phone to activate it on the tv
I have not tried to watch it on my phone
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Is there any chance you can download the app on your phone and check if the problem appears?
Customer Reply
I can try. Want me to do it now?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Yes, please.
Customer Reply
I can get them on my phone
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
So it works on your phone but not on your TV, correct?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
May I have the brand and model of your TV?
Customer Reply
I only know that it is an LG, don't know model
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
okay, sure
Lets update the software of your TV
Go to Settings > All Settings > Support. · Select Software Update. · Select Check for Updates and if an update is available Download and Install.
Customer Reply
Ok
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Once it is installed, please restart your LG TV
Customer Reply
Im not finding an all settings option. The TV is about 5 yrs old. Would that be a problem
I have picture, sound, channels, networks, safety, availability
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, is it a Smart TV?
Customer Reply
I guess I thought it was
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Have you already power circle the TV?
Customer Reply
What?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Can you please unplug your TV from the power socket for 30 seconds and plug it back?
Customer Reply
Ok
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you
Customer Reply
Ok did that
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great! No please let me know if Peacock App works on your TV?
Customer Reply
Hang on
It worked!!
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great! Nice to hear that
Wish you a pleasant watching
Is there anything else I can do for you?
Customer Reply
Thank you!!
Nope thats it
Stay safe!
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
We are glad that you have resolved your issue using Howly!