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Why is my Facebook account froze
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
you too
Would you be so kind to tell me more about that issue?
why is my icon on Facebook dimdown
like locked up
But what happens when you click on it?
Nothing
Did you try to reinsatall the app?
It does nothing and is dim
no
A dimmed-out icon means the app is in the process of updating. Sometimes, it may get stuck. You can delete the app and re-download it.
ok I will try it . I went to update it but was locked up before
Try to reinstall the app and let me know.
ok
Thank for your help
You're welcome!
bye
Was the issue resolved?
yes
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no not at this time
We are glad that you have resolved your issue using Howly!
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