Updated: June 13, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

When trying to select "Remove device" the system says: Sorry this device cant be removed now

when deleting from downloads

Short summary:

  1. Open the Netflix app on your device.
  2. Go to the "Downloads" section within the app.
  3. If you see an error message stating that you have removed too many devices, try again later.
  4. If the issue persists, you can manually delete all downloads directly on your device using the Netflix app.
  5. Navigate to the "Downloads" section within the Netflix app.
  6. Look for an option to delete or remove downloads.
  7. Select this option to delete all downloads from your device.
  8. Once all downloads are removed, try downloading episodes again.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Havin issues again with the downloading app
Stressed. lol.

I'm here to help :)

Customer Replay

happy friday

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Do you have in mind the Netflix app?

Customer Replay

yes. im on netflix app
I couldnt download any episodes. you told me to go into downloads and remove devices. now its not allowing me to remove device

Top answer

The error message you sent me at the beginning of this chat means you've removed too many devices with downloads from your Netflix profile. Try again later, or delete all downloads directly on the device using the Netflix app.

Customer Replay

thank you. i will try that later
have a lovely day.

No problem!
Feel free to chat with us 24/7!
Have a great day and stay safe!

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Abigail Price
Invalid Date
Yes, I had the same problem. I contacted Netflix support through their website and they helped me resolve it.
Invalid Date
Ugh, why won't it let me remove the device? 😡

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