Updated: March 27, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

When I try to print from my iMac, I get an error message "printer not connected to computer".

This has been happening for years but it usually resolves by turning the printer off/on. Have unplugged the printer and shut down/restarted computer. Still not connecting.

Hello, thank you for using Howly.

Customer Replay

Canon PIXMA MP560 Photo all in one


Can you tell me how did you connect your printer to iMac?

Customer Replay

Many years ago--don't remember, but probably wireless.

Okay, thank you so much!
Please, provide me with your macOS version.

Customer Replay

I think it's High Sierra, 10.13.6
Purchased in 2006?

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Okay, I got it! Thank you so much!
Do you have access to your printer at the moment?

Customer Replay

It's on my desk? Yes?

Please, follow the instruction to connect your printer to iMac: (On your printer)

  • Use the Easy-Scroll Wheel (A)to select Settings, then press the OK button.
  • Select Wireless LAN setup, then press the OK button.
  • Select Yes, then press the OK button.
  • When the wireless LAN adapter in the printer is enabled, the Wi-Fi lamp lights blue.
Customer Replay

give me a minute. working on it
The menu says "easy settings", WPS settings, or WCN settings. Which should I use?

  • Select Easy settings, then press the OK button.
  • Select the access point name you wrote down , then press the OK button.
Customer Replay

It'll take me a minute to put in the password.
waiting for connection. That little wheel thing is hard to manipulate.
Failed. I used all caps, Guess it wants lower case. Please be patient.

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I understand.

Customer Replay

It's trying to connect.

Okay, noted!

Customer Replay

Sounds like its connecting.

Customer Replay

Still waiting.
Yay! You solved it! Thank you!

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Is there anything else I can do for you today?

Customer Replay

The first time, the page was blank. But it's working now. Thank you.

I am so pleased to see your issue got resolved!

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