When I send a document to print, the ET-2750/L4160 printer goes through the motions, but the page is blank
Short summary:
- Verify that the ink levels are above the lower lines on the ink tanks. You can do this by visually checking the ink levels in the product’s ink tanks.
- Print a nozzle check pattern to see if any of the nozzles are clogged. To do this, follow these steps:
a. Load a few sheets of plain paper in the printer.
b. Press the up or down arrow button and select Setup, then press the OK button.
c. Select Maintenance and press the OK button.
d. Select Print Head Nozzle Check and press the OK button. - If the nozzle check pattern comes out blank, proceed to step 4. Otherwise, skip to step 7.
- Clean the print head. To do this, follow these steps:
a. Go to the control panel and select Clean the print head. Press the OK button to continue.
b. Wait for the printer to finish cleaning the print head. - Print another nozzle check pattern to see if there is any change. To do this, repeat step 2.
- If the nozzle check pattern still comes out blank, repeat steps 4 and 5.
- Once the nozzle check pattern comes out without any lines, try to print a document from your computer.
Hello, thank you for using Howly.
Tell me please, how ET-2750/L4160 printer is connected to your computer?
a cable
Could you please check if you see any error messages on the panel?
No
What troubleshooting have you done so far?
I have a problem from the menu - there is scan, copy and print photos
no just print option
Do you remember when you changed the cartridges for the last time?
I added ink to each cartridge this evening - they were not empty, anyway
To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks.
ink levels are above the lower lines
Let`s try to print a nozzle check pattern to see if any of the nozzles are clogged.
Here is what to do:
- Load a few sheets of plain paper into the product.
- Press the up or down arrow button, select Setup, and press the OK button.
- Select Maintenance and press the OK button.
- Select Print Head Nozzle Check and press the OK button.
sheet came through blank
Got it, thank you for following the steps!
Kindly go to your control panel and select Clean the print head and press the OK button to continue.
is doing it - says takes about 3 minutes
says finish
Okay, great! Let`s try printing nozzle check one more time and see if there is any change, okay?
No "print head nozzle" there now
only print head alignment
Okay, in this case kindly select print head alignment, it`s sometimes needed after cleaning the print head.
It printed
Okay, great!
Is it printed without any lines?
yes, just rows of 7 little squares
Can you please give it a try and print out the document that you needed to print at the first place?
ok
I have been trying
there is no print option on the window, only print photos
Do you mean on the Windows window?
No - on the printer window
Okay, have you tried to send a document to print from your computer?
yes, I did
Did it print document properly?
OK - it has printed now,
but there are a couple os places where there is a line through the type - a whie line, showing no ink
Okay, you need to do Nozzle Check again.
done
Please, go to your control panel and select Clean the print head and press the OK button to continue.
says up to 3 minutes again
ok finished
Okay, tell me please do you have Epson Power Cleaning Utility on your computer?
not that I am aware of
Okay, we can do it later.
Please try to print a document from your computer.
ok
O my goodness, this time it is fine
Great!
I have not cleaned the nozzles before - maybe I should have
Yes, you should clean them at least once in two months. :) Please try to print one more document just to be sure.
I printed another document and it is fine
Great!
Do you have any additional questions I can help you with?
No other questions, except do you think the lack of cleaning was the problem?
Yes, I think it was. Sometimes the leftovers of ink get stuck in the nozzles and when it dries out it would stop the new ink from coming onto the paper.
OK Well, I am sorted now, and thank you so much for your assistance
Anytime :)
I am so pleased to see your issue got resolved!
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