We pay icloud 1.49 per month for extra storage but our card expired and I need to update to new one which i have just used to pay for this

Pavlo Mykytas

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Pavlo Mykytas

Nice to meet you, *****!
Although, could you tell me please, what troubleshooting have you done so far?

Customer Replay

None I’m elderly and I just need help to do this

Pavlo Mykytas

Understood. Don't worry, I'll do my best to help you.
Could you please tell me do you want to add your new card and delete the old one, correct?

Customer Replay

Yes please
or do you just change to new one

Pavlo Mykytas

Got it. Could you please tell me from what device it would be more convenient for you to change your payment details?

Customer Replay

probably this iPad although how would I still get your help whilst I do it?

Pavlo Mykytas

I will send you the instructions, don't worry.
And you can always return to our chat, for your convenience, here's the link - https://howly.com/chat
To update your payment method, please follow these instructions:

Open the Settings app.
Tap your name.
Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
Tap Add Payment Method, enter the new payment method, then tap Done.
Tap Edit.
Tap the red delete button next to the old payment method, then tap Delete.

Let me know how everything is going. :)

Customer Replay

Thank you I think I’ve just done that ok, will they now be able to take the payment that was due on jan 18 or do we have to start a new acct with cloud?

Pavlo Mykytas

*****, they will be able to take the payment from your new card. No need extra steps from your side

Customer Replay

They will do that automatically?