Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Although, could you tell me please, what troubleshooting have you done so far?
Although, could you tell me please, what troubleshooting have you done so far?
Customer Reply
None I’m elderly and I just need help to do this
Understood. Don't worry, I'll do my best to help you.
Could you please tell me do you want to add your new card and delete the old one, correct?
Could you please tell me do you want to add your new card and delete the old one, correct?
Customer Reply
Yes please
or do you just change to new one
or do you just change to new one
Got it. Could you please tell me from what device it would be more convenient for you to change your payment details?
Customer Reply
probably this iPad although how would I still get your help whilst I do it?
I will send you the instructions, don't worry.
And you can always return to our chat, for your convenience, here's the link - https://howly.com/chat
To update your payment method, please follow these instructions:
1. Open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
4. Tap Add Payment Method, enter the new payment method, then tap Done.
5. Tap Edit.
6. Tap the red delete button next to the old payment method, then tap Delete.
Let me know how everything is going. :)
And you can always return to our chat, for your convenience, here's the link - https://howly.com/chat
To update your payment method, please follow these instructions:
1. Open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
4. Tap Add Payment Method, enter the new payment method, then tap Done.
5. Tap Edit.
6. Tap the red delete button next to the old payment method, then tap Delete.
Let me know how everything is going. :)
Customer Reply
Thank you I think I’ve just done that ok, will they now be able to take the payment that was due on jan 18 or do we have to start a new acct with cloud?
*****, they will be able to take the payment from your new card. No need extra steps from your side
Customer Reply
They will do that automatically?
Yes
Customer Reply
Even though we’re past the payment date?
Yes
Customer Reply
thank you for your help
You're welcome. Do you have any additional questions I can help you with?
Customer Reply
no thank you
I am so pleased to see your issue got resolved!
No comments yet...
Comments