Updated: March 14, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

We cannot make the rollers pick up the paper

Paper is not picking up

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
The rollers in which device exactly?

Customer Replay

Brother MFC 6930dw


Have you tried cleaning the rollers?

Customer Replay

How do you do that?

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Please carry out the following steps:

  1. Unplug the machine from the AC power outlet.
  2. If the paper support flap is open, close it, and then close the paper support.
  3. Pull the paper tray completely out of the machine as shown on the image below.

Customer Replay
  1. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown on the image below.

  1. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water.

Slowly turn the rollers so that the whole surface is cleaned.
After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.


Customer Replay
  1. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.

  1. Slowly push the paper tray completely into the machine.
  2. Reconnect the power cord.

Will you be able to try and clean them right now?

Customer Replay

Working although I am still not sure how..

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So, it's working now, right?

Customer Replay

I wish that I understood how to properly clean the rollers ..we have tried to before !,
but for the moment it’s ok!!

In order to properly clean the rollers just clean dust them with a barely wet soft lint-free cloth moistened with water.
Is there anything else I can do for you today?

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