If clearing the cache and data doesn't work, then try uninstalling and reinstalling the Uber app:
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I have an uber account but when I try to download the uber app to my mobile phone, I get a message that says "check your connection and try again." I've checked the connection and it is fine - I get and can send text messages and phone calls. Not sure what is going on but would like to have the app on my phone.
Ok, got it.
And I meant to mention my cell phone is an android fold phone
Thank you for an additional info
OK
In many of the cases, it has been found that the error is caused due to wrong Date and Time.
You can follow that in case your Date and Time are correct.
Automatic date and time was already enabled
Good, then we're going to the next step.
I am currently in the east coast and we live and are nomrally in cental time. But that setting was already enable.
Ok, thank you for the info. Sending next instructions
OK, Thx
There is no "clear cache and data" option under Google Plat store. Choices are: Notification, permissions, remove permissions if app is unused, set as default, mobile data, battery, storage, memory, change system settings and App details in store.
Look at memory or storage, *****
There must be a "clear cache and data" option.
Storage has a list items (App, Data and Cache) with a total spaced used. No clear cache option. Checking memory now
Memory also has a list - Average Memory usage, Frequency and Maximum memory usage. No clear option
Ok, go to App details, do you see there "clear" buttons?
When I go to "app details in store" I get a message that says "Something went wrong - try again." I have tried a couple of times and get the same message
Lets do it from the start
OK
Go to, All the apps - Find the Google Play Store.
i'm there
Tap on it, what do you see there?
Can you make a screenshot?
Under Google Play there are: Notifications; Permissions; Screen time; Remove permissions if app is unused (this is turned on); Defaults/set as default; Usage/Mobile date, battery, storage and memory; and Apps details in Store
he first four categories under under the subheading : Privacy
I guess you are not on the right menu, allow me a moment
I'm at Settings/Apps
Go to Google Play Store.
long list of apps in alpha order
there
Then Find Data and Cache
Probably you missed this step, in the long list of apps find Google Play Store.
Not one of the options - have: Privacy with three submenus (Notications, Permissions and Remove Permissions if app is unused - the last one is set to be on); Defaults with one submenu- set as default; Usage with six submenus - Mobile data, battery, storage and memory, Change system settings and app details in store.
Could you please make a screenshot of this menu?
Press the Power and Volume down buttons at the same time.
How do I do that and transfer it to this chat, which I'm doing on my laptop.
Oh, you're right
Let's continue then
Change System Settings and App details in store do not appear to be submenus to Usage but stand-alone submenus to Google Play Store
Tap on "Mobile data", what do you see there?
There a date range first - 12/1/22 - 1/1/23. Then three three figures - total, foregroud and background with MB numbers for each. Then two items: Allow background data usage (this is checked on) and Allow data usage while data saver is on (this is checked off).
The data range can be changed to other one month ranges goine back to aug 1 to sept 1.
That is not the right menu, go back and tap Storage.
There - under storage, there is a list of three items with MB storage numbers for each and a total. The three are: App, Data and
Are there any buttons like Clear Cache or Data?
If not, please, tap on every menu - "Data" and "Cache" and look there.
Yes. At the bottom, there are clear data and a clear cache buttons.
Great! Then we can follow the instruction again.
to do what?
Clear Cache and Data
Once you have cleared everything, Next you need to Force Stop the application.
So I hit them both? which one first?
It doesn't matter, any of them could be the first
In total, you need your Google Play Store's Data and Cache to be cleared
OK. Pretty scary message on Clear Data - everything including accounts is deleted. Still OK?
Yes, please
done
It is taking its time before clear cache turns active
Re-open the Play Store, and try to download the Uber app again.
I haven't done the clear cache one yet. Still go to Play Store?
It is processing still?
I guess so. The clear cache button is still grey.
I guess it's cleared already, that's why that button is grey.
So, yeah, go to Play Store and try to download Uber App,
on it
Take your time
It takes me to Wallet and wants me to install that. Do it?
Uber app is free to download as I know.
How is it going, *****?
It keeps taking me back to the Wallet. When I hit "not now" - It goes back to the main screen and when I hit "google play" it goes back to the wallet thing.
So you have the Uber app installed?
I checked my apps and uber is still listed an installed. When I open it, I still get the message to enter my cell number and when I do, it still says to check connection and try again.
Tell me please, what Android version your phone has?
Galaxy Z Fold3 5G. There's a bunch of info under Software Information. Do you need any of that?
No. Thank you for that info. I'm on it.
Tell me please, did you try to update the Uber app in Google Play Store?
Yes, but it won't let me get past putting in my phone number and then I get the no connection messate
Unless there is some other way to update the uber app
It is only possible via the Google Play Store
Which wants me to install wallet. which is not longer an installed app.
actually, Samsung wallet says it is still installed.
What is installed?
wallet - but when I go to Google Play, it asks me to install wallet and won't let me do anything else. I hit install, and it took me back to screen asking me to install wallet. I am beginning to hate this phone
which I have loved up to now
I see, I will ask you to restart the phone now, it may help.
OK
it is off and repowering up
Good.
After try updating again please.
through google play?
Yes.
Let me know when you are done.
same thing - I hit google play and it wants me to install wallet. I hit install and it takes me back to the same page asking me to install wallet. Wallet is not listed in settings as an app that is installed, but it won't let me install it
Can you make a screenshot of that, so I can check?
wait - i think i am mixing up google play with google pay. hold on
at Google play and updating Uber app
Great.
I think we've got it. Thanks for your help
Perfect.
You're welcome!
Is there anything else I can do for you today?
nope. thx
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