Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I have an uber account but when I try to download the uber app to my mobile phone, I get a message that says "check your connection and try again." I've checked the connection and it is fine - I get and can send text messages and phone calls. Not sure what is going on but would like to have the app on my phone.
Ok, got it. Allow me a moment please
Customer Reply
And I meant to mention my cell phone is an android fold phone
Thank you for an additional info
Let me get back to you on this, and while I'm on it, please stay in the chat
Let me get back to you on this, and while I'm on it, please stay in the chat
Customer Reply
OK
In many of the cases it has found that the error is caused due to wrong Date and Time.
You can follow that in case your Date and Time are correct.
Date and Time in AndroidGo to Settings >>Date & Time
Enable Automatic Date and Time.
After that try to download the Uber app again
You can follow that in case your Date and Time are correct.
Date and Time in AndroidGo to Settings >>Date & Time
Enable Automatic Date and Time.
After that try to download the Uber app again
Customer Reply
Automatic date and time was already enabled
Good, then we're going to the next step.
Customer Reply
I am currently in the east coast and we live and are nomrally in cental time. But that setting was already enable.
Ok, thank you for the info. Sending next instructions
Customer Reply
OK, Thx
Go to Setting>> Go to Application Setting (In some devices application setting is named as apps).
Go to, All the apps > >Find the Google Play Store>> Clear Cache and Data
Once you have clear everything, Next you need to Force Stop the application.
Similarly, Find the Google Play Service >> Clear Cache and Data
Also, Find Google Services Framework>> Clear Cache and data
Now, Restart your device and try to download the app.
Before restarting, save please our chat link - https://ask-crew.com/chat
What stage are you at?
Go to, All the apps > >Find the Google Play Store>> Clear Cache and Data
Once you have clear everything, Next you need to Force Stop the application.
Similarly, Find the Google Play Service >> Clear Cache and Data
Also, Find Google Services Framework>> Clear Cache and data
Now, Restart your device and try to download the app.
Before restarting, save please our chat link - https://ask-crew.com/chat
What stage are you at?
Customer Reply
There is no "clear cache and data" option under Google Plat store. Choices are: Notification, permissions, remove permissions if app is unused, set as default, mobile data, battery, storage, memory, change system settings and App details in store.
Look at memory or storage, *****
There must be "clear cache and data" option.
There must be "clear cache and data" option.
Customer Reply
Storage has a list items (App, Data and Cache) with a total spaced used. No clear cache option. Checking memory now
Memory also has a list - Average Memory usage, Frequency and Maximum memory usage. No clear option
Memory also has a list - Average Memory usage, Frequency and Maximum memory usage. No clear option
Ok, go to App details, do you see there "clear" buttons?
Customer Reply
When I go to "app details in store" I get a message that says "Something went wrong - try again." I have tried a couple of times and get the same message
Lets do it from the start
Customer Reply
OK
Go to, All the apps - Find the Google Play Store.
Customer Reply
i'm there
Tap on it, what do you see there?
Can you make a screenshot?
Can you make a screenshot?
Customer Reply
Under Google Play there are: Notifications; Permissions; Screen time; Remove permissions if app is unused (this is turned on); Defaults/set as default; Usage/Mobile date, battery, storage and memory; and Apps details in Store
he first four categories under under the subheading : Privacy
he first four categories under under the subheading : Privacy
I guess you are not on the right menu, allow me a moment
Customer Reply
I'm at Settings/Apps
Go to Google Play Store.
Customer Reply
long list of apps in alpha order
there
there
Then Find Data and Cache
Probably you missed this step, in the long list of apps find Google Play Store.
Probably you missed this step, in the long list of apps find Google Play Store.
Customer Reply
Not one of the options - have: Privacy with three submenus (Notications, Permissions and Remove Permissions if app is unused - the last one is set to be on); Defaults with one submenu- set as default; Usage with six submenus - Mobile data, battery, storage and memory, Change system settings and app details in store.
Could you please make a screenshot of this menu?
Press the Power and Volume down buttons at the same time.
Press the Power and Volume down buttons at the same time.
Customer Reply
How do I do that and transfer it to this chat, which I'm doing on my laptop.
Oh, you're right
Let's continue then
Let's continue then
Customer Reply
Change System Settings and App details in store do not appear to be submenus to Usage but stand-alone submenus to Google Play Store
Tap on "Mobile data", what do you see there?
Customer Reply
There a date range first - 12/1/22 - 1/1/23. Then three three figures - total, foregroud and background with MB numbers for each. Then two items: Allow background data usage (this is checked on) and Allow data usage while data saver is on (this is checked off).
The data range can be changed to other one month ranges goine back to aug 1 to sept 1.
The data range can be changed to other one month ranges goine back to aug 1 to sept 1.
That is not the right menu, go back and tap Storage.
Customer Reply
There - under storage, there is a list of three items with MB storage numbers for each and a total. The three are: App, Data and
Are there any buttons like Clear Cache or Data?
If not, please, tap on every menu - "Data" and "Cache" and look there.
If not, please, tap on every menu - "Data" and "Cache" and look there.
Customer Reply
Yes. At the bottom, there are clear data and a clear cache buttons.
Great! Then we can follow the instruction again.
Customer Reply
to do what?
Clear Cache and Data
Once you have cleared everything, Next you need to Force Stop the application.
Once you have cleared everything, Next you need to Force Stop the application.
Customer Reply
So I hit them both? which one first?
It doesn't matter, any of them could be the first
In total, you need your Google Play Store's Data and Cache to be cleared
In total, you need your Google Play Store's Data and Cache to be cleared
Customer Reply
OK. Pretty scary message on Clear Data - everything including accounts is deleted. Still OK?
Yes, please
Customer Reply
done
It is taking its time before clear cache turns active
It is taking its time before clear cache turns active
Re-open the Play Store, and try to download the Uber app again.
Customer Reply
I haven't done the clear cache one yet. Still go to Play Store?
It is processing still?
Customer Reply
I guess so. The clear cache button is still grey.
I guess it's cleared already, that's why that button is grey.
So, yeah, go to Play Store and try to download Uber App,
So, yeah, go to Play Store and try to download Uber App,
Customer Reply
on it
Take your time
Customer Reply
It takes me to Wallet and wants me to install that. Do it?
Uber app is free to download as I know.
How is it going, *****?
How is it going, *****?
Customer Reply
It keeps taking me back to the Wallet. When I hit "not now" - It goes back to the main screen and when I hit "google play" it goes back to the wallet thing.
Ok, got it, allow me a moment, please.
Customer Reply
I checked my apps and uber is still listed an installed. When I open it, I still get the message to enter my cell number and when I do, it still says to check connection and try again.
So you have Uber app installed?
Customer Reply
I checked my apps and uber is still listed an installed. When I open it, I still get the message to enter my cell number and when I do, it still says to check connection and try again.
Tell me please, what Android version your phone has?
Customer Reply
Galaxy Z Fold3 5G. There's a bunch of info under Software Information. Do you need any of that?
No. Thank you for that info. I'm on it.
Tell me please, did you try to update Uber app in Google Play Store?
Tell me please, did you try to update Uber app in Google Play Store?
Customer Reply
Yes, but it won't let me get past putting in my phone number and then I get the no connection messate
Unless there is some other way to update the uber app
Unless there is some other way to update the uber app
It is only possible via the Google Play Store
Customer Reply
Which wants me to install wallet. which is not longer an installed app.
actually, Samsung wallet says it is still installed.
actually, Samsung wallet says it is still installed.
What is installed?
Customer Reply
wallet - but when I go to Google Play, it asks me to install wallet and won't let me do anything else. I hit install, and it took me back to screen asking me to install wallet. I am beginning to hate this phone
which I have loved up to now
which I have loved up to now
I see, I will ask you to restart the phone now, it may help.
Customer Reply
OK
it is off and repowering up
it is off and repowering up
Good.
After try updating again please.
After try updating again please.
Customer Reply
through google play?
Yes.
Let me know when you are done.
Let me know when you are done.
Customer Reply
same thing - I hit google play and it wants me to install wallet. I hit install and it takes me back to the same page asking me to install wallet. Wallet is not listed in settings as an app that is installed, but it won't let me install it
Can you make me a screenshot of that, so I can check?
Customer Reply
wait - i think i am mixing up google play with google pay. hold on
at Google play and updating Uber app
at Google play and updating Uber app
Great.
Customer Reply
I think we've got it. Thanks for your help
Perfect.
You're welcome!
Is there anything else I can do for you today?
You're welcome!
Is there anything else I can do for you today?
Customer Reply
nope. thx
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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