Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you send me a picture of it?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Im talking through my computer and not iphone.
You can send it via phone also
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
trying to load pic
Take your time
Visitor uploaded: IMG.jpg
Thanks a lot!
What computer do you have?
Lenovo and it's old
Could you please tell me when and how did the problem occur with your printer?
I purchased a new printer today and this ocured upon setting up
What troubleshooting have you done so far?
everything that it has told me to do. I reattached all wires, turned it off/on, set it as default, but it would never complete the install and Driver unavailable is what finally kept coming up
Have you tried to remote and add?
explain
I mean that I see on your screenshot button "remove" Also, I bought the new printer because the old printer was needing the ink fill reset. I could get it to do everything but when it came to connecting with the computer it would not do it. I assume something was wrong with the old printer and purchased a new one. It seems to be the same issue. Not connecting or "talking to" the computer
Did you try to remove device and add it again?
Can you hold while to try that again, however, I tried multipe times cancelling the install and starting over. It never would get past the 3rd step. Does this help in removing and adding it back on?
What is the 3rd step you have issues with?
It would tell me to attach the cord to the computer and plug it in. Then it would say that it had detected the printer...please wait and then it would never finish the iinstall
I would then cancel the install, go back through downloading the manuel, etc and again get stuck at plug it in....
So it starts installation, but never finishes it. Correct?
correct
And after trying to set it as a default and print from a document it gave me the pic i sent above
Okay, thank you.
What Windows do you use? Is it 10 version?
where would i find that info
Select the Start button > Settings > System > About
Under Device specifications > System type, see if you're running a 32-bit or 64-bit version of Windows.
Under Windows specifications, check which edition and version of Windows your device is running.
looks like it might be Windows 7 449 GB
I am sorry, *****, but the screenshot you send me is definitely not Windows 7. It is almost 100% Windows 10. But it also depends if it is 32 or 64 system.
Can you check again, please?
Visitor uploaded: IMG.jpg
This is a Storage menu.
Select the Start button > Settings > System > About
And we need system information, please.
Windows 10 pro?
Okay, good. That's it! Now do you see 32 or 64?
Under Device specifications > System type, see if you're running a 32-bit or 64-bit version of Windows.
64 bit
Great, *****!
Visitor uploaded: IMG.jpg
Cancel the installation of your Canon printer if still on.
Then visit this link https://www.usa.canon.com/support/p/pixma-mg2522
This is an official Canon website.
Scroll down to Downloads.
Choose Windows and Windows 10 x64. Usually, it detects the system automatically.
Download and install MG2522/MG2525 Full Driver & Software Package It is a common issue for drivers to stuck like in your situation, so let's try to use this one.
Ok, is this the end of our session?
We can end it or you can stay in chat and ask questions if you wish. We are working 24/7 and able to continue the chat, so both options are okay for me.
thank you, it is working!
I am so pleased to see your issue got resolved!
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