Created: December 7, 2022

The letters (and only the letters, numbers work) on my Lenovo IdeaPad are not working at all

I can't even get passed my sign on screen to try and do a Settings review from the desktop. I've tried the On-screen keyboard and it doesn't work either (numbers work but not the letters)
Last Edit: January 6, 2023
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Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
So, your keyboard only registers numbers, right?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Could you tell me the model of your IdeaPad?
Customer Reply
IdeaPad 81D6
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thanks a lot.
It seems like your keyboard has a NumPad. Could you please check, if you see a "Num Lock" button near a "Backspace" and "Enter" button?
Customer Reply
Yes there is
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Could you tell me if it has something like a white light near it or right exactly on this button?
Customer Reply
There is a light on the button but it's off
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please, try pressing this button, so the light comes on
Customer Reply
Ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
And check if you can type in any letter
Customer Reply
They still don't work
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Then, try turning it off and check if letters work again
Customer Reply
Still don't work
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got it, just to be clear, have you installed any Comcast apps on your laptop, like "Constant Guard"?
Customer Reply
No
Ok... just so you know, I've also tried the on- screen keyboard and that doesn't work either
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thanks for clarifying that
Could you please check if you can type in any letters while holding the "Fn" button? It is located right near "Windows" button.
So, you just hold down the "Fn" button and press any of the letters
Customer Reply
Doesn't work
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got it. Could you please power off your Laptop and remove a battery from it for a few minutes, then plug it back in?
Customer Reply
There is no removable battery and I've tried turning it on and off several times
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Have you got any external keyboard near you?
Customer Reply
No... but if I were to purchase one, could that be an option? Even if it's just temporary?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
It should be able to work this way
Customer Reply
So is that the only choice at this point?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Just to be clear, have you got a PIN password set up in your system?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Could you please try restarting the laptop and tell me what comes up on the screen?
Customer Reply
That's why I can't even sign in...my PIN has one letter in it
Ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Take your time, I'll be waiting for your reply :)
Customer Reply
Shut it down, restarted... still doesn't work
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Could you tell me, do you see something like a PIN input field?
Customer Reply
Yes... the field pops up, I try to enter my PIN and the one letter in my PIN doesn't register... the numbers go in but the letter doesn't
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Could you tell me, if you see any other buttons on the screen? Like "sign in options" area?
Could you click on it your cursor over the pictures in the "sign in options" area
Customer Reply
Yes... there is "I forgot my PIN" and then "Sign In Options" underneath that
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Could you click on "Sing In Options" button and tell me what do you see?
Customer Reply
There are 2 icons that show up - one that says "PIN" when I hover over it and the other says Microsoft Account Password" (which I don't have incidentally)
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please, try clicking on the "Microsoft Account Password"
And check if you can type in your letters after it, please
Customer Reply
Fine... but like I said, I don't have it
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I understand that, but it may be the only option
Customer Reply
Well, interestingly.... the letter DID work but the message that came up was that the password was incorrect and that if I can't remember the password, I can reset it from the lock screen or at account.live.com/password/reset.
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Just to be clear, is your PIN connected only to this Laptop, or is it like a password to your Microsoft Account?
Customer Reply
Its only connected to the laptop
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got it. Could you make a photo of the screen while trying to log in and attach it in this chat please?
Customer Reply
You mean after I try logging in using the Microsoft Account Password option?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Yes, it'll help me understand it quite a bit better
Customer Reply
Welp... something miraculous happened. In the Microsoft Account Password box, I tried an old password that I use for my other devices and abra-cadabra, I'm in AND the letters work. It's been so long since I've used the Microsoft password to log on to this laptop I assumed that I had a different password on it that I probably don't use anymore
Alex Sherwin
Alex Sherwin Tech Expert & Writer
That's great! Is everything working fine on your laptop?
It'll now ask for your Microsoft password whenever you turn on your laptop, so if you want to get rid of that, we may do so too
Customer Reply
Everything seems be ok...functioning as slow as usual 🙂 ... I'm ok with using the Microsoft password to login... it's actually a password I started using again recently but I really just assumed it wasn't the one connected to my Microsoft Account
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No... you've been great .I'm just gonna work on recuperating the 3 years of my life this stress just cost me - a million thank yous
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Best wishes to you, we'll always be here to answer your questions!
We are glad that you have resolved your issue using Howly!

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