The internet went out in our neighborhood yesterday when it came back on we can’t get our internet back on.

Nice to meet you, *****!
May I ask you if any of your devices are connected to your WI-FI?

Noted
And what devices stopped working from your Wi-Fi?

Got you.
So let me double check, TV is working from wi-fi while cell phones & kindle are not working, am I right *****?

Got you!
As I understood from your previous messages for sure your Wi-Fi is on.
And turning it off and on again to reconnect didn't help, right?

Noted.
In order to exclude problems with the router please check the lights on your equipment.
Nearly all modems and routers have LED status lights. The LED status lights on your equipment are very helpful for quickly diagnosing network problems.
Check it please and let me know if any of the lights are red to yellow.

Noted.
Is the red light matched with any description near it? Like the name of the thing that this light matches.
If you can take a photo of your equipment it will be great, *****. It will help me to find out what is the issue!
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending. 🙂

Got it.
Are you able to take a photo of it?
It will really help!*

Great.
Take your time!
I'll be here waiting for your answer.

Thank you for the photo, *****!
Looks like that is one of the cable's lights, so it is not the issue.
Can you please take a look at the front side of the equipment? 🙏 Are there any lights?

Got it.
I know you have tried restarting the equipment but still, let's try restarting your modem, router - all internet equipment you have.
To restart your equipment, unplug the power cable for 60 seconds and plug it back in. The equipment will take a minute to reboot.

Take your time!
And let me know when done.

Got it.
Let me check one more thing, are all cables and wires connected to the equipment?

Sure.
Let me know when you are done.🙂
And wether the issue is fixed.

Great!
Is the wi-fi working now?

Ok.
Let me know the result.🙂

great news!
So it's working now, yes?

Sure
Take your time.

You have fixed it, nice job!✨
I am happy to help.😊
Is there anything else I can do for you today, *****?

Please feel free to contact us at any time you need help, *****.
We'll be happy to help you. Have a nice one!