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So my Xbox elite series / controller is turning on but not connecting it working
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far with Xbox elite controller?
I have tried some threads and looked at Xbox support, I assume it may be a battery problem but I want to make sure that’s the issue
Have you gone through the basic Troubleshooting steps on the Microsoft website?
Yes
Have you tried to connect it via Wire?
yes I have it connected through wire right niw
And it's working fine?
I see.
No still not working
Understood.
it turns on and blinks a few times then shuts off
Have you tried to replace the batteries?
I’m not sure how I would go about that
Just a second please!
So basically you take of the two rear hand grips, and unscrew the four screws which are torx T9 screwdriver bits, then you pull of the front casing then take the internals out of the rear casing, disconnect the battery from the port on the mother board, then you plug in your new battery put your internals back in the rear cover, put the front cover on screw it back together and put the hand grips back on
ok
Or you can visit a local repair shop and ask them to replace the battery for you.
true
Which method would you prefer?
I may bring a new issue that my controller doesn’t even turn on now
Since you have tried the troubleshooting I would recommend you to change the battery.
Then it's 100% the battery.
ok
How old is the controller?
Couple of months
no more than 5
Strange.
yes
It usually lasts for much longer.
Was it a new controller?
that’s what I was thinking
yeag
Interesting.
I will take it in to a repair shop for someone to look at it
That would be the best option.
im going to leave it plugged in until so
Does it turn on when it's plugged in or not at all?
not at all
Then the battery is dead.
Do not keep it plugged in, it might damage the motherboard.
ok
Is there anything else I can do for you today?
arent the batteries in these controllers rechargeable?
They are, but I think you might have gotten a faulty battery.
Stuff like this happens.
yeah
If you still have your receipt you might get a free replacement.
just thought I’d bring it up
Depends on the warranty
Sure!
yeah I have warranty I think
abyway thank you for the help it was much appreciated
thank you
You are most welcome, *****!
Do you have any additional questions I can help you with?
no I think that is all
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
you too
Bye! 😁
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