Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far with Xbox elite controller?
What troubleshooting have you done so far with Xbox elite controller?
Customer Reply
I have tried some threads and looked at Xbox support, I assume it may be a battery problem but I want to make sure that’s the issue
Have you gone through the basic Troubleshooting steps on the Microsoft website?
Customer Reply
Yes
Have you tried to connect it via Wire?
Customer Reply
yes I have it connected through wire right niw
And it's working fine?
I see.
I see.
Customer Reply
No still not working
Understood.
Customer Reply
it turns on and blinks a few times then shuts off
Have you tried to replace the batteries?
Customer Reply
I’m not sure how I would go about that
Just a second please!
So basically you take of the two rear hand grips, and unscrew the four screws which are torx T9 screwdriver bits, then you pull of the front casing then take the internals out of the rear casing, disconnect the battery from the port on the mother board, then you plug in your new battery put your internals back in the rear cover, put the front cover on screw it back together and put the hand grips back on
So basically you take of the two rear hand grips, and unscrew the four screws which are torx T9 screwdriver bits, then you pull of the front casing then take the internals out of the rear casing, disconnect the battery from the port on the mother board, then you plug in your new battery put your internals back in the rear cover, put the front cover on screw it back together and put the hand grips back on
Customer Reply
ok
Or you can visit a local repair shop and ask them to replace the battery for you.
Customer Reply
true
Which method would you prefer?
Customer Reply
I may bring a new issue that my controller doesn’t even turn on now
Since you have tried the troubleshooting I would recommend you to change the battery.
Then it's 100% the battery.
Then it's 100% the battery.
Customer Reply
ok
How old is the controller?
Customer Reply
Couple of months
no more than 5
no more than 5
Strange.
Customer Reply
yes
It usually lasts for much longer.
Was it a new controller?
Was it a new controller?
Customer Reply
that’s what I was thinking
yeag
yeag
Interesting.
Customer Reply
I will take it in to a repair shop for someone to look at it
That would be the best option.
Customer Reply
im going to leave it plugged in until so
Does it turn on when it's plugged in or not at all?
Customer Reply
not at all
Then the battery is dead.
Do not keep it plugged in, it might damage the motherboard.
Do not keep it plugged in, it might damage the motherboard.
Customer Reply
ok
Is there anything else I can do for you today?
Customer Reply
arent the batteries in these controllers rechargeable?
They are, but I think you might have gotten a faulty battery.
Stuff like this happens.
Stuff like this happens.
Customer Reply
yeah
If you still have your receipt you might get a free replacement.
Customer Reply
just thought I’d bring it up
Depends on the warranty
Sure!
Sure!
Customer Reply
yeah I have warranty I think
abyway thank you for the help it was much appreciated
abyway thank you for the help it was much appreciated
You can visit https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty to check your warranty and maybe save some money!
Customer Reply
thank you
You are most welcome, *****!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
no I think that is all
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
you too
Bye! 😁
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