Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Unfortunately, they do not provide a direct email address. But you can contact them at this email address: media@sheingroup.com
Did they send you an email?
No sms
Did they provide you with the link?
What link
Can you send me a screenshot of this sms, please?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Link to the website where you can send a payment confirmation.
To tell the truth I'm not an expert when it's comes to phones
Understood, don't worry.
But yes I ordered my boys clothes and paid 3k some change and now they have already taken that bill from my account now they want proof and aramex also said I must pay them I did
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Sorry to hear that.
Your payment has already been confirmed. This letter is for guidance only.
You don't need to pay again.
Oh thank goodness
Can I do anything else for you?
So Shein won't ask me for any proof now should I wait for my parcel
Yes, *****, there is no need in sending anything to Shein. Your bank just informed you that you have, if you want, contact Shein with any further queries.
Thank you
By
You are welcome :)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Yes thank you somuch
Welcome, *****:)
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