Updated: May 30, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

Shein asked me to send them a proof of payment now to where

I want to know email address

Short summary:

  1. If Shein sent you an SMS, check if it includes a link for payment confirmation.
  2. Your payment has already been confirmed, so there's no need to pay again.
  3. You don't need to provide any proof to Shein. If you have further questions, feel free to contact them.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Unfortunately, they do not provide a direct email address. But you can contact them at this email address: media@sheingroup.com

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Did they send you an email?

Customer Replay

No sms

Did they provide you with the link?

Customer Replay

What link

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Can you send me a screenshot of this sms, please?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Link to the website where you can send a payment confirmation.

Customer Replay

To tell the truth I'm not an expert when it's comes to phones

Understood, don't worry.

Customer Replay

But yes I ordered my boys clothes and paid 3k some change and now they have already taken that bill from my account now they want proof and aramex also said I must pay them I did
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 524547

Sorry to hear that.
Your payment has already been confirmed. This letter is for guidance only.
You don't need to pay again.

Customer Replay

Oh thank goodness

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Can I do anything else for you?

Customer Replay

So Shein won't ask me for any proof now should I wait for my parcel

Top answer

Yes, *****, there is no need in sending anything to Shein. Your bank just informed you that you have, if you want, contact Shein with any further queries.

Customer Replay

Thank you
By

You are welcome :)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

Yes thank you somuch

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Welcome, *****:)

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Comments

3 comments
Grayson14
June 05, 2023
not impressed with shein's payment process, needs improvement
Poppy
June 03, 2023
Hmm, I didn't receive an email from Shein. 🤔
Daniel
May 30, 2023
I'm frustrated with the confusion around the payment confirmation. Shein needs to improve their communication process.

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