Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
Please specify the brand of your printer.
MFC-L2710DW
Thank you for the details.
What troubleshooting have you done so far?
printer said replace drum... I replaced w/ new drum... printer still says replace drum. Tried to print... nothing.
Got it, thank you! Thank you! Once the new drum is replaced, you will need to reset the drum counter on your printer:
Let me know how everything is going.
does not print
Have you tried all steps above?
held ok and up same time ... pressed ok pressed down
Was the drum counter reset?
where is drum counter?
You can follow this video and try to reset your drum counter again ---- https://youtu.be/Syu_BOdzf4M Please, keep me posted.
printer window only shows fax only / sleep ... press both and window shows enter fax no. press start
I see. First, let's check if your new drum has been installed correctly. Below are the steps you should have followed when installing a new drum:
You can also follow all these steps and reinstall your drum once more. Is everything clear with the provided instruction?
still not working
Have you followed all steps above?
Yes, also removed new drum, replaced old drum and window says replace drum and will not go to drum counter reset.
I see, so, let`s make reset your printer now.
Is everything clear with the provided instruction?
does not show Network
Please, try to follow another instruction:
going to buy a new printer other than BROTHER
Do you have any additional questions I can help you with?
TRIED NEW DIFFERENT NEW DRUM AND NEW DIFFERENT NEW TONER DARTRAGE AND IT STILL SAYS REPLACE DRUM.
Let`s try other steps now to replace your drum:
Drum was accepted but printer won't print.
Got it.
machine is on. It will copy but it will not print.
Got you. Please tell me, is the front of the printer closed?
front is closed. I disconnected and reconnected the wire from the back of the printer and it printed.
So the problem is resolved?
Yes, except the retailer owes me for a 730 drum and a 760 toner cartridge.
Great! Is there anything else I can do for you today?
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