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Replacing drum... How do I reset printer? Brother MFC2710DW
Short summary:
- Make sure the printer is turned on.
- Close the front cover of the printer.
- Hold down the "OK" button and the "up" arrow simultaneously.
- Press the "OK" button to select "Drum" on the printer's screen.
- Use the "up" arrow to navigate to the option to reset the drum counter.
- Press the "OK" button to confirm the reset.
- Check if the drum counter has been successfully reset.
- If the issue persists and the printer still does not print, verify that the drum has been installed correctly by following these steps:
a. Ensure the printer is on and open the front cover.
b. Remove the toner cartridge and drum unit from the printer.
c. Push down the green lock lever and remove the toner cartridge from the drum unit.
d. Unpack the new drum unit.
e. Click the toner cartridge into the new drum unit until it locks into place.
f. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left a few times.
g. Reinstall the toner cartridge and drum unit back into the printer. - If the printer still does not work after following the above steps, perform a network reset:
a. Press the "Settings" button on the printer.
b. Navigate to "All Settings" > "Network" > "Network Reset."
c. Confirm the reset by pressing and holding the "OK" button for 2 seconds.
d. Wait for the printer to reboot. - If none of the above steps resolve the issue, it is recommended to contact the retailer for further assistance and possible reimbursement for the drum and toner cartridge.
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
Please specify the brand of your printer.
MFC-L2710DW
Thank you for the details.
What troubleshooting have you done so far?
printer said replace drum... I replaced w/ new drum... printer still says replace drum. Tried to print... nothing.
Got it, thank you! Thank you! Once the new drum is replaced, you will need to reset the drum counter on your printer:
- Make sure the machine is on.
- Close up the front cover.
- Hold down the “OK” button and the “up” arrow at the same time.
- Press the “OK” button to select “Drum”.
- Select the “down” button to reset the drum counter.
Let me know how everything is going.
does not print
Have you tried all steps above?
held ok and up same time ... pressed ok pressed down
Was the drum counter reset?
where is drum counter?
You can follow this video and try to reset your drum counter again ---- https://youtu.be/Syu_BOdzf4M Please, keep me posted.
printer window only shows fax only / sleep ... press both and window shows enter fax no. press start
I see. First, let's check if your new drum has been installed correctly. Below are the steps you should have followed when installing a new drum:
- Make sure that the printer is on and open the front cover.
- Remove the toner cartridge and drum unit from the machine.
- Push down the green lock lever and remove the toner cartridge from the drum unit.
- Unpack the new drum unit.
- Click the toner cartridge into the new drum unit until you hear it lock into place.
- Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left a couple of times.
- Install the toner cartridge and drum back into the printer.
You can also follow all these steps and reinstall your drum once more. Is everything clear with the provided instruction?
still not working
Have you followed all steps above?
Yes, also removed new drum, replaced old drum and window says replace drum and will not go to drum counter reset.
I see, so, let`s make reset your printer now.
- Press Menu.
- Press or display the [Network] option, and then press OK.
- Press or display the [Network Reset] option, and then press OK.
- Follow the machine's instructions to reset the network settings.
- The machine will restart.
Is everything clear with the provided instruction?
does not show Network
Please, try to follow another instruction:
- Press [Settings]>[All Settings]>[Network]>[Network Reset]. [Machine will reboot after resetting. Press [OK] for 2 seconds to confirm.] will be displayed. Press [OK] for two seconds to confirm.
- The machine will restart.
going to buy a new printer other than BROTHER
Do you have any additional questions I can help you with?
TRIED NEW DIFFERENT NEW DRUM AND NEW DIFFERENT NEW TONER DARTRAGE AND IT STILL SAYS REPLACE DRUM.
Let`s try other steps now to replace your drum:
- The printer should be on.
- Close the front of the printer.
- Hold down the “OK” button and the “up” arrow at the same time.
- Press the “OK” button to select “Drum”.
- Press the “up” arrow to reset the counter.
Drum was accepted but printer won't print.
Got it.
- Make sure your Brother machine is turned on If the machine's screen is blank the machine is not turned on or is in Sleep Mode.
- Press any button on the machine to see if it wakes from Sleep Mode.
- If it does not, then check that it is plugged into a working socket and any power switches are turned to the ON position.
machine is on. It will copy but it will not print.
Got you. Please tell me, is the front of the printer closed?
front is closed. I disconnected and reconnected the wire from the back of the printer and it printed.
So the problem is resolved?
Yes, except the retailer owes me for a 730 drum and a 760 toner cartridge.
Great! Is there anything else I can do for you today?
