Created: January 13, 2023

Replacing drum… How do I reset printer? Brother MFC2710DW

Screen says replace drum when new drum added and dose not print.
Last Edit: January 13, 2023
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Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Please specify the brand of your printer?
Customer Reply
MFC-L2710DWBrother
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you for the details.
What troubleshooting have you done so far?
Customer Reply
printer said replace drum... I replaced w/ new drum... printer still says replace drum. Tried to print... nothing.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it, thank you!
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Once the new drum is replaced, you will need to reset the drum counter on your printer:
1.Make sure the machine is on.
2.Close up the front cover.
3.Hold down the “OK” button and the “up” arrow at the same time.
4.Press the “OK” button to select “Drum”.
5.Select the “down” button to reset the drum counter.
Let me know how everything is going.
Customer Reply
does not print
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Have you tried all steps above?
Customer Reply
held ok and up same time ... pressed ok pressed down
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Was the drum counter reset?
Customer Reply
where is drum counter?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Allow me a moment, please!
You can follow this video and try to reset your drum counter again ---- https://youtu.be/Syu_BOdzf4M
Please, keep me posted.
Customer Reply
printer window only shows fax only / sleep ... press both and window shows enter fax no. press start
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I see.
First, let's check if your new drum has been installed correctly.
Below are the steps you should have followed when installing a new drum: 1.Make sure that the printer is on and open the front cover.
2.Remove the toner cartridge and drum unit from the machine.
3.Push down the green lock lever and remove the toner cartridge from the drum unit.
4.Unpack the new drum unit.
5.Click the toner cartridge into the new drum unit until you hear it lock into place.
6.Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left a couple of times.
7.Install the toner cartridge and drum back into the printer.
You can also follow all these steps and reinstall your drum ones more.
Is everything clear with the provided instruction?
Customer Reply
still not working
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Have you followed all steps above?
Customer Reply
Yes, also removed new drum, replaced old drum and window says replace drum and will not go to drum counter reset.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I see, so, let`s make reset your printer now. 1.Press Menu.
2.Press or to display the [Network] option, and then press OK.
3.Press or to display the [Network Reset] option, and then press OK.
4.Follow the machine's instruction to reset the network settings.
5.The machine will restart.
Is everything clear with the provided instruction?
Customer Reply
does not show Network
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please, try to follow another instruction: 1.Press [Settings]>[All Settings]>[Network]>[Network Reset].
[Machine will reboot after resetting. Press [OK] for 2 seconds to confirm.] will be displayed. Press [OK] for two seconds to confirm.
2.The machine will restart.
Are you still with me? What stage are you at?
Customer Reply
going to buy a new printer other than BROTHER
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
TRIED NEW DIFFERENT NEW DRUM AND NEW DIFFERENT NEW TONER DARTRAGE AND IT STILL SAYS REPLACE DRUM.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Let`s try other steps now to replace your drum: 1.The printer should be on.
2.Close the front of the printer.
3.Hold down the “OK” button and the “up” arrow at the same time.
4.Press the “OK” button to select “Drum”.
5.Press the “up” arrow to reset the counter.
Customer Reply
Drum was accepted but printer won't print.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it, allow me a moment, please.
1.Make sure your Brother machine is turned on
If the machine's screen is blank the machine is not turned on or is in Sleep Mode.
-Press any button on the machine to see if it wakes from Sleep Mode.
-If it does not, then check that it is plugged into a working socket and any power switches are turned to the ON position.
Customer Reply
machine is on. It will copy but it will not print.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got you.
I will get this squared away for you, just give me a bit more time and please stay in the chat. Thank you!
Working on your problem!
Please tell me, is the front of the printer closed?
Customer Reply
front is closed. I disconnected and reconnected the wire from the back of the printer and it printed.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
So the problem is resolved?
Customer Reply
Yes, except the retailer owes me for a 730 drum and a 760 toner cartridge.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Great! Is there anything else I can do for you today?

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