Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What's the brand and model of the printer?
What's the brand and model of the printer?
Customer Reply
HP 7520
Thanks
Meanwhile try disconnecting power cable, waiting 30 seconds and turning the printer on again
Meanwhile try disconnecting power cable, waiting 30 seconds and turning the printer on again
Customer Reply
Disconnected and repowered. going through a six minute printer preparation period.
Did power cycling it helped, *****?
Got you, let's wait:)
Got you, let's wait:)
Customer Reply
OK
🙂
Customer Reply
Printer preparation completed. Msg on Printer (Printer failure- There is a problem with the printer or ink system. Turn printer off, then on. If problem persists contact HP.)
Let's try doing it, before that try reseating the cartridges and then do the restart
Customer Reply
OK
Take your time
Customer Reply
I turned the printer off. waited about a minute. Turned it back on. Same Msg- Printer failure....
And did you reseat the cartridges?
Customer Reply
Yes I did.
Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight into a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till the warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight into a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till the warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
Customer Reply
OK
Take your time
Customer Reply
OK I went through the steps. Tried printing black copy. Nothing. tried printing color copy. It worked to some extent. Heavy on blue with scratchy lines.
That's not good, it means it's a hardware issue
What's your location? I'll try to find you a local repair shop
What's your location? I'll try to find you a local repair shop
Customer Reply
Is it worth repairing or should I buy a new one?
Usually, it's cheaper to get a new one, *****
Customer Reply
That"s what I thought. I think I'll pursue that route. Thanks for your help. *****
Glad to be of service!
Please feel free to contact us at any time. We'll be happy to help you.
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Thanks
You are most welcome!
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