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Is there any hardware or software damage with that phone device or the problem only with a number?
Is there any hardware or software damage with that phone device or the problem only with a number?
Customer Reply
I'm sure it's something I did. Was trying to connect a Chromecast by piggy backing off another phone
We should try to reset network settings on that phone
Can you tell me it's model?
Can you tell me it's model?
Customer Reply
Motog5g2022
Please follow this:
On that phone
1. Go to Settings --> System --> Advanced --> Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth --> RESET SETTINGS.
3. Touch RESET SETTINGS.
On that phone
1. Go to Settings --> System --> Advanced --> Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth --> RESET SETTINGS.
3. Touch RESET SETTINGS.
Customer Reply
I reset and nothing
Okay, got it
Could you clarify, please, if the issue is with making and receiving calls or what exactly is not working?
Could you clarify, please, if the issue is with making and receiving calls or what exactly is not working?
Customer Reply
Nothing, it has, cricket/no connection
*****, have you tried to put out the SIM and put it back in, and restart your phone?
Customer Reply
I've restarted but not removed sim.
Could you try removing and reinserting the SIM card, please?
Customer Reply
Sure
Thank you
Let me know the result, please
Let me know the result, please
Customer Reply
That did it. I thank you so much
Do you have the connection now?
Customer Reply
I do.
Nice! So is the issue resolved?
Customer Reply
You have a blessed day. Yes you got it
Thank you so much, *****!
Can I help you with anything else?
Can I help you with anything else?
Customer Reply
That's all
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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