Updated: April 06, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

One of my phones doesn’t connect with anything

I've lost data, and everything is turned on that's suppose to be. The phone number that's not working

Hello, thank you for using Howly.
Is there any hardware or software damage with that phone device or the problem only with a number?

Customer Replay

I'm sure it's something I did. Was trying to connect a Chromecast by piggy backing off another phone

We should try to reset network settings on that phone
Can you tell me it's model?

Customer Replay



Please follow this:
On that phone
1. Go to Settings --> System --> Advanced --> Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth --> RESET SETTINGS.

Customer Replay

I reset and nothing

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Okay, got it
Could you clarify, please, if the issue is with making and receiving calls or what exactly is not working?

Customer Replay

Nothing, it has, cricket/no connection

*****, have you tried to put out the SIM and put it back in, and restart your phone?

Customer Replay

I've restarted but not removed sim.

Could you try removing and reinserting the SIM card, please?

Customer Replay


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Thank you
Let me know the result, please

Customer Replay

That did it. I thank you so much

Do you have the connection now?

Customer Replay

I do.

Nice! So is the issue resolved?

Customer Replay

You have a blessed day. Yes you got it

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Thank you so much, *****!
Can I help you with anything else?

Customer Replay

That's all

Thank you for chatting with us today!
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