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One of my phones doesn’t connect with anything
Hello, thank you for using Howly.
Is there any hardware or software damage with that phone device or the problem only with a number?
I'm sure it's something I did. Was trying to connect a Chromecast by piggy backing off another phone
We should try to reset network settings on that phone
Can you tell me it's model?
Motog5g2022
Please follow this:
On that phone
1. Go to Settings --> System --> Advanced --> Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth --> RESET SETTINGS.
3. Touch RESET SETTINGS.
I reset and nothing
Okay, got it
Could you clarify, please, if the issue is with making and receiving calls or what exactly is not working?
Nothing, it has, cricket/no connection
*****, have you tried to put out the SIM and put it back in, and restart your phone?
I've restarted but not removed sim.
Could you try removing and reinserting the SIM card, please?
Sure
Thank you
Let me know the result, please
That did it. I thank you so much
Do you have the connection now?
I do.
Nice! So is the issue resolved?
You have a blessed day. Yes you got it
Thank you so much, *****!
Can I help you with anything else?
That's all
Thank you for chatting with us today!
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