Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you, please, clarify if you have tried to restart your device?
Can you, please, clarify if you have tried to restart your device?
Customer Reply
yes, restarted several times.
Also, can you, please, clarify if you have treid to close all of the apps and try again your actions?
Customer Reply
yes, i check into notifications, floating notifications, etc
where is the microphone, i am on my computer
where is the microphone, i am on my computer
Can you, please, take a screenshot of the issue.
Currently, we don't have an option to communicate via calls or microphone.
May I continue the instructions here?
Currently, we don't have an option to communicate via calls or microphone.
May I continue the instructions here?
Customer Reply
yes, i took a couple of screenshots
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 468848
Type: image/jpeg
Size: 468848
I got it, thank you.
Customer Reply
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 378434
and this one
Type: image/jpeg
Size: 378434
and this one
I see. We will try to clear cache on Gmail app:
- Open Settings, and then swipe to and tap Apps.
- Select or search for the app you want to clear.
- Tap Storage, and then tap Clear cache.
- Open Settings, and then swipe to and tap Apps.
- Select or search for the app you want to clear.
- Tap Storage, and then tap Clear cache.
Customer Reply
it happens on everything. messageing, sms, email, web brosing
i did that
i did that
I see.
Customer Reply
ok
- Please, go to Display in settings and turn OFF lock homescreen, it might help you to get rid of the grey bubble, that shows it on every app.
Customer Reply
i can't find it
it was unlocked
it was unlocked
So, it is turned off, correct?
Customer Reply
y
It's an accessibility feature called "Time To Take Action" which prolongs the amount of time an app or system message remains on the screen.
-You can change this easily in settings by using the search function within settings or go into Accessibility>advance settings to find it and modify the timeout length or disable it.
-You can change this easily in settings by using the search function within settings or go into Accessibility>advance settings to find it and modify the timeout length or disable it.
Customer Reply
let me confirm that that fixed the problem
I am so glad to hear that!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
thank you, I was about to reset my phone to factory. you saved me from days of reloading. Now, which v edrsion of outlook should i use to get my dc.rr.com email on outlook on my computer to sync with my calendar
Got it, you can use the latest version of Outlook to sync with your calendar. Just make sure, that it is updated to the latest version.
Customer Reply
latest meaning on my computer or outlook on my phone?
Yes, you can use the same Office 365 app both on your conputer and phone. Just make sure, that you signed in and you are ready to use it.
Customer Reply
ok, i will try that.
Good!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
ok, that will take a while but how do i migrate my calendar with my many appointments to that new outlook on my phone., My calendrar is the most recent native calendar app
- Open your web browser and log in to Outlook.com by entering your Microsoft account credentials.
- Open Outlook Settings.
- Go to Shared Calendars, select the calendar that you want to add to the Samsung Calendar app, and
click Publish. That's it.
- Open Outlook Settings.
- Go to Shared Calendars, select the calendar that you want to add to the Samsung Calendar app, and
click Publish. That's it.
Customer Reply
ok, but the reverse. how do i add the samsun calendar entries to outlook.com, which is not the office 365 outlook
I see.
- Copy your Outlook calendar's ICS address.
- Add your Outlook calendar to your Google calendar.
- Add and sync your Google calendar to your Samsung calendar.
They will be the same, they will sync from both sides.
- Copy your Outlook calendar's ICS address.
- Add your Outlook calendar to your Google calendar.
- Add and sync your Google calendar to your Samsung calendar.
They will be the same, they will sync from both sides.
Customer Reply
but we are talking microsoft, i have never used google calendar
So, as I understood, you have to connect your Samsung calendar with Microsoft, is that right?
Customer Reply
yes, i use office outlook on my computer, Samsung calendar on my phone, and i need to sync people and calendars
- Open the "Calendar App" on your android phone.
- Tap on three lines to open the calendar menu.
- Tap on gear button to open settings
- Tap on "Add new account".
- Select "Microsoft Exchange"
- Enter your Outlook credentials and tap "Sign in".
- Your Outlook email will now show under "Calendars" to confirm you have successfully synced your calendar.
- Tap on three lines to open the calendar menu.
- Tap on gear button to open settings
- Tap on "Add new account".
- Select "Microsoft Exchange"
- Enter your Outlook credentials and tap "Sign in".
- Your Outlook email will now show under "Calendars" to confirm you have successfully synced your calendar.
Customer Reply
thank you,i need to try that in a bit. i have an appointment to go to now.
Is there anything else I can do for you today?
Customer Reply
no
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one, *****!
We are available 24/7, you can refer your questions anytime. Have a nice one, *****!
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