Updated: April 05, 2023
Was it helpful?
by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

Not sure why I got charged $10.98 on last credit card account

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

Had a charge of #10.98 on another credit card ending in ***** on August 5th. Why??

Please, tell who has charged you. And for what?

Customer Replay

Roku was listed as the vendor & it was charged to *****.


banner 3
Customer Replay

it won't let me pasted a "snippet" from my bank acct

Could you, please, also specify what bank do you use?

Customer Replay

Capital One

Thank you.

Customer Replay

we gave roku to my parents for christmas but never got monthly bills before now
has that changed?

banner 6

I see. Thanks for clarifying.
We will figure this out.

Customer Replay

My parents said they didn't do anything because they hardly watch the TV anymore. Thought maybe they hit a wrong button?

Did you add any premium content from apps like Netflix of Disney+?

Customer Replay

they have watched some Netflix but I pay for that monthly

Did you or your parents receive any emails from Roku?

Customer Replay

can we just cancel this 10.98 monthly fee before I get another charge
I check their email for them once a month when I go home but never saw anything

banner 9

Is it possible that your parents could have subscribed to Roku TV?

Customer Replay

by mistake

I see.
Do you have the access to Roku now?

Customer Replay

My dad says no & he is one using the remote but I assume he did it without knowing? Yes, they do

Okay, we can try to cancel it online.

Customer Replay

I gave it to them & according to them they have not done anything so they should still have Roku
ok - and just keep the regular Roku - no special Roku TV

You can unsubscribe from your phone or PC, which one do you prefer?

Customer Replay

PC is fine


  • Go to my.roku.com on your computer
  • If prompted, sign into your Roku account
  • Scroll down and select Manage your subscriptions
  • Locate the channel under Active Subscriptions and select Cancel subscription
  • Select a cancelation reason to complete the process
Customer Replay

I will need to set uyp an account quickly

Why would you want that?
You have to use your parents' account.
Or you don't have access?

Customer Replay

My husband set it up for them but used my credit card

I see.
But did he use your email or someone else's?

Customer Replay


Customer Replay

don't see any subscriptions. Guess I will have to ask my husband what he used

It would be great.

Customer Replay

he does not recall setting up an account & it was not this past Xmas but the year before. I just set up an account & no subscriptions are listed
not sure how Roku got my credit card information. I do pay their Netflix with that same credit card & have done so for a while
are the 2 services linked?

You mean that you have just set up a new account?

Customer Replay

I did - for Roku.

But you won't have any subscriptions because it is a new account.

Customer Replay


You have to look for that in your parents' account.

Customer Replay

they don;t have one. Can I give you my Dad's name to see if they can be found in your data?
I have his email too - will any of that help?

We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Roku, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're gonna do everything we can to help you.

Customer Replay

so you can't cancel this subscription? I know my parents & my husband did not set up any account. We bought the equipment & installed it.
Roku does not answer any questions

We can't cancel your subscription directly, because we are not Roku.
However we can help you to come up with options to solve your problem.

Customer Replay

do you know how a customer can get in toiuch with Roku custoer service?

Follow this link: https://support.roku.com/contactus and choose the first option.
Then log in and you should receive help from the Roku team.

Customer Replay

thank you for your time & help

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.

Customer Replay

got it resolved!!! Yeah
thank you , thanks you!!!!

h I am so happy for you!
Do you have anything else to help with?
I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info