Created: October 14, 2022

Not sure why I got charged $10.98 on last credit card account

Last Edit: November 15, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
Had a charge of #10.98 on another credit card ending in ***** on August 5th. Why??
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Please, tell who has charged you. And for what?
Customer Reply
Roku was listed as the vendor & it was charged to *****.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I see.
Customer Reply
it won't let me pasted a "snippet" from my bank acct
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Could you, please, also specify what bank do you use?
Customer Reply
Capital One
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Thank you.
Customer Reply
we gave roku to my parents for christmas but never got monthly bills before now
has that changed?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I see. Thanks for clarifying.
We will figure this out.
Customer Reply
My parents said they didn't do anything because they hardly watch the TV anymore. Thought maybe they hit a wrong button?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Did you add any premium content from apps like Netflix of Disney+?
Customer Reply
they have watched some Netflix but I pay for that monthly
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Understood.
Did you or your parents receive any emails from Roku?
Customer Reply
can we just cancel this 10.98 monthly fee before I get another charge
I check their email for them once a month when I go home but never saw anything
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Is it possible that your parents could have subscribed to Roku TV?
Customer Reply
perhaps
by mistake
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I see.
Do you have the access to Roku now?
Customer Reply
My dad says no & he is one using the remote but I assume he did it without knowing? Yes, they do
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay, we can try to cancel it online.
Customer Reply
I gave it to them & according to them they have not done anything so they should still have Roku
ok - and just keep the regular Roku - no special Roku TV
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You can unsubscribe from your phone or PC, which one do you prefer?
Customer Reply
PC is fine
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay.
Go to my.roku.com on your computer
If prompted, sign into your Roku account
Scroll down and select Manage your subscriptions
Locate the channel under Active Subscriptions and select Cancel subscription
Select a cancelation reason to complete the process
Customer Reply
I will need to set uyp an account quickly
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Why would you want that?
You have to use your parents' account.
Or you don't have access?
Customer Reply
My husband set it up for them but used my credit card
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I see.
But did he use your email or someone else's?
Customer Reply
mine
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I see.
Customer Reply
don't see any subscriptions. Guess I will have to ask my husband what he used
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
It would be great.
Customer Reply
he does not recall setting up an account & it was not this past Xmas but the year before. I just set up an account & no subscriptions are listed
not sure how Roku got my credit card information. I do pay their Netflix with that same credit card & have done so for a while
are the 2 services linked?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You mean that you have just set up a new account?
Customer Reply
I did - for Roku.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
But you won't have any subscriptions because it is a new account.
Customer Reply
agree
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You have to look for that in your parents' account.
Customer Reply
they don;t have one. Can I give you my Dad's name to see if they can be found in your data?
I have his email too - will any of that help?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Roku, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're gonna do everything we can to help you.
Customer Reply
so you can't cancel this subscription? I know my parents & my husband did not set up any account. We bought the equipment & installed it.
Roku does not answer any questions
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
We can't cancel your subscription directly, because we are not Roku.
However we can help you to come up with options to solve your problem.
Customer Reply
do you know how a customer can get in toiuch with Roku custoer service?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Follow this link: https://support.roku.com/contactus and choose the first option.
Then log in and you should receive help from Roku team.
Customer Reply
thank you for your time & help
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.
Customer Reply
got it resolved!!! Yeah
thank you , thanks you!!!!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
h I am so happy for you!
Do you have anything else to help with?
I am so pleased to see your issue got resolved!