Created: October 31, 2022

Nightowl connect app only works when I am home and on wifi

It no longer works when I am away from home, it states "offline" although I continue to get camera alerts
Last Edit: October 31, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Please try this:
Reboot your Smart Device. Remove and reinsert the battery. If the device doesn't have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets. Turn the device back on and reopen the Night Owl HD App.
Customer Reply
Already did that, rebooted everything, unistalled app and reinstalled it..
Christine Tomas
Christine Tomas Tech Expert & Writer
Got it. I will look for another variant.
It is problem just with the app, right?
Customer Reply
I'm not sure, like I stated, it was working fine up to about a month ago, it works fine when I am at home using wifi, but if I'm not home and using just the app, it tells me offline however I am still receiving camera alerts..
Christine Tomas
Christine Tomas Tech Expert & Writer
When you are away from home, can you use the app?
Customer Reply
No, it states that my DVR is offline, but I am still getting camera alerts
Christine Tomas
Christine Tomas Tech Expert & Writer
Got it.
Could you try to turn off notifications?
Customer Reply
Yes, but what will that do except render the app totally useless...
Done..
Christine Tomas
Christine Tomas Tech Expert & Writer
No result?
Customer Reply
Nope, still shows me offline..
Christine Tomas
Christine Tomas Tech Expert & Writer
Try to do this:
Select Wi-Fi and tap on the network starting with “NOIP.” iii. After selecting the camera's network, return to the Night Owl Connect App to continue connecting the camera.
Customer Reply
My cameras are hardwired, not wifi cameras..
Christine Tomas
Christine Tomas Tech Expert & Writer
If you don't have an Internet connection on the other device, either the cable is bad, or you are having a problem with your ISP
Customer Reply
Did that, not a cable issue, maybe it is my router, I not sure, but the system works fine all in all, just started giving me this issue recently...
Christine Tomas
Christine Tomas Tech Expert & Writer
It could be not updated. And that's why it shows this issue.
Customer Reply
Where is not updated, the DVR ?
Sorry, what is not updated..
Christine Tomas
Christine Tomas Tech Expert & Writer
The recorder.
Customer Reply
Okay, so how can I update, from the DVR controls?
Christine Tomas
Christine Tomas Tech Expert & Writer
From the Firmware Upgrade menu, choose Manual Upgrade or Upgrade from USB. Choose the location for the recorder to access the new firmware and click “Submit” or “Upgrade.” Your recorder begins updating the firmware.
Customer Reply
Okay, that sounds about right, haven't updated in a while but I thought I had automatic updates, but will do that...
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay.
Customer Reply
Thanks for your time, you have helped me a great deal,...
Christine Tomas
Christine Tomas Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No, have a good day..
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Have a good day, too!