Updated: April 04, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

Nightowl connect app only works when I am home and on wifi

It no longer works when I am away from home, it states "offline" although I continue to get camera alerts

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please try this:
Reboot your Smart Device. Remove and reinsert the battery. If the device doesn't have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets. Turn the device back on and reopen the Night Owl HD App.


Customer Replay

Already did that, rebooted everything, unistalled app and reinstalled it..

Got it. I will look for another variant.
It is problem just with the app, right?

Customer Replay

I'm not sure, like I stated, it was working fine up to about a month ago, it works fine when I am at home using wifi, but if I'm not home and using just the app, it tells me offline however I am still receiving camera alerts..

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When you are away from home, can you use the app?

Customer Replay

No, it states that my DVR is offline, but I am still getting camera alerts

Got it.
Could you try to turn off notifications?

Customer Replay

Yes, but what will that do except render the app totally useless...

No result?

Customer Replay

Nope, still shows me offline..

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Try to do this:
Select Wi-Fi and tap on the network starting with “NOIP.” iii. After selecting the camera's network, return to the Night Owl Connect App to continue connecting the camera.

Customer Replay

My cameras are hardwired, not wifi cameras..

If you don't have an Internet connection on the other device, either the cable is bad, or you are having a problem with your ISP

Customer Replay

Did that, not a cable issue, maybe it is my router, I not sure, but the system works fine all in all, just started giving me this issue recently...

It could be not updated. And that's why it shows this issue.

Customer Replay

Where is not updated, the DVR ?
Sorry, what is not updated..

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The recorder.

Customer Replay

Okay, so how can I update, from the DVR controls?

From the Firmware Upgrade menu, choose Manual Upgrade or Upgrade from USB. Choose the location for the recorder to access the new firmware and click “Submit” or “Upgrade.” Your recorder begins updating the firmware.

Customer Replay

Okay, that sounds about right, haven't updated in a while but I thought I had automatic updates, but will do that...

Customer Replay

Thanks for your time, you have helped me a great deal,...

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No, have a good day..

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Have a good day, too!

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