
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!

Please note that your Kindle log in information is the same as your Amazon log in information.
Do you remember your Amazon login information?
Do you remember your Amazon login information?
Customer Reply
I tried but it didn’t work

Is there any error message you get?
Customer Reply
I am new at having a kindle

Also, it would be very helpful if you can take a picture of what you see on your Kindle and attach it here in chat so I can take a look.
Customer Reply
on the kindle it says error and go to amazon. com I then used my phone to go to

Could you please take a picture of that error message using your phone and send it to me here in chat?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
okay just used my husbands phone and it says your account doesn’t currently have any connections

Noted!
Yes, you need to link your device with your Amazon account.
Yes, you need to link your device with your Amazon account.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3273775
Type: image/jpeg
Size: 3273775

Please click the link below and sign in to your Amazon Account: amazon.com
From Home, tap the Menu Menu icon icon, and then tap Settings.
Tap Registration.
Choose the Amazon account you want to use on your Kindle:
From Home, tap the Menu Menu icon icon, and then tap Settings.
Tap Registration.
Choose the Amazon account you want to use on your Kindle:
Customer Reply
Got it bye

Sounds great!
Feel free to chat with us if you have any other tech-related questions!
Feel free to chat with us if you have any other tech-related questions!
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