Hello, thank you for using Howly.
Can you tell me if you have already tried anything to transfer data on your iPhones?
Tried to connect via bluetooth between phones, but pairing was unsuccessful, and cant seem to download the backup from icloud
I think it has something to do with the "welcome screen" not appearing ... it starts on the home screen
There is an option to transfer data through back-ups from iTunes on the computer.
Do you have a computer and iTunes on it?
Have computer, but don't use itunes
You can download iTunes from your computer from the Microsoft store at https://apps.microsoft.com/store/detail/itunes/9PB2MZ1ZMB1S?hl=en-en&gl=en&icid=CNavAppsWindowsApps
Or on the official Apple page at https://support.apple.com/en-us/HT210384
Download it and tell me so we can proceed with further instructions
OK, I am sight impaired, so this may take awhile
If there are any questions during the process don't be shy to ask!
Now open it and log in with your Apple ID
logged in - sent a code - but when I enter it tells me its invalid
Could you please try again and send me a screenshot of the error message?
Visitor uploaded: Screenshot.jpg
Could you please check if you entered your Apple id details correctly?
They look fine - wouldn't have gotten the code to the new phone otherwise, I'd think
On your phone follow these steps:
Try entering the code from there
same thing - invalid
Okay, i see
Could you please clarify if you enterend the code from the new phone?
Interesting find ... noticed that my photos and contacts are on the new phone ...
yes. code is correct
Okay, can you tell me what exact info you want to transfer to your new phone?
Trying to get my last backup on the new phone
Okay,thank you for clarifying!
Could you please get the code from your old phone to check if it is different from code on a new phone?
Sure, You can get the code by following the steps I sent earlier
Here they are:
Got it - it is different from the other 2
Try entering the code from the old phone in the iTunes app
That's invalid too. If I have to, I'll just download the apps again - but thought there was an easier way
Can you tell me if you request a code on your phone before the iTunes app asks for it, or after?
the code was sent from iTunes - I just entered it as requested by iTunes
Okay, when it requests for the code, do you see an option "Didn’t get a verification code"?
Can you click on it please?
sure - hold on
There should be an option to recieve the code to a phone number
Yes. Had it texted and it worked. I'm in
Now I would ask you to connect your old phone to your computer
PK. Hang on
Did you connect the phone to the computer?
Yes. And told it to trust computer. Now the verification code is on screen
iTunes asks if I want the computer to access iphine - I'm thinking Yes, correct?
Yes, you are correct!
Now you need to do the following steps:
It has different dialog than your saying, but ill get there hang on
Sure, tell me if you have any questions
Should i back up to computer or icloud? I;m thinking computer if this is going where I think
You need to back-up to computer, after that we will use this back-up for your new phone
Great. On it
Tell me when back-up is complete, after that i will guide you further!
OK In progress
Complete. Should I click done?
Yes, click done and then disconnect the phone from computer
After that connect your new phone to computer same way
Now click on the Device button near the top left of the iTunes window and click Summary again
But that time you need to click on "Restore Back-Up now" and choose the latest backup on the computer
Can't restore - says this iphone has not been backed up before
Do you see there an option called "Restore back-up"?
Yes, when I click it it says can't restore because this iphone has never been backed up
Option to restore is grayed out because there is no backup for this phone
Okay, you may need to reset your new phone as it has alredy beed set up, what do you think of that option?
After the reset we will been able to transfer data from back-up in iTunes
That was my first thought. Let do it!
should I disconnect from computer?
Follow these steps please:
Yes, you need to disconnect them Is everything clear with the provided instruction?
Now when your new phone boot up you should see "Hello" screen
Tell me when you see it
Nope. NORMAL HOME SCREEN. tHERE WERE several options for reset - Ill do it again - which option?
RESET or Erase all content and settings?
Click Erase all content and settings
its working on it
ok got Hello screen
Seems like a good call
Alright, keep it going
the two phones are working
Seems like an even a better call
Going well. Ive done this before so I;m good. Thanks for your help
Its downloading IOS 16.4.1 now Thanks!!
I am so pleased to see your issue got resolved!
What about starting a discussion? Be the first to share your thoughts!