Updated: May 22, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

Need to transfer data from my old iphone XR - but don't get that welcome screen on new iphone 14 pro max

Short summary:

  1. Download iTunes on your computer from the Microsoft Store or the official Apple website.
  2. Install iTunes on your computer.
  3. Open iTunes and log in with your Apple ID.
  4. On your old iPhone XR, go to Settings > [your name] > Password & Security > Get Verification Code.
  5. Enter the verification code from your old iPhone XR into the iTunes app on your computer.
  6. Connect your old iPhone XR to your computer using a cable.
  7. When prompted on your old iPhone XR, select "Trust" to allow the computer to access the device.
  8. In iTunes, click the device button located near the top left of the iTunes window.
  9. Click on "Summary" in the sidebar.
  10. Click "Back Up Now" to create a backup of your old iPhone XR on your computer.
  11. Wait for the backup process to complete.
  12. Once the backup is complete, click "Done" in iTunes and disconnect your old iPhone XR from the computer.
  13. Connect your new iPhone 14 Pro Max to your computer using a cable.
  14. In iTunes, click the device button again and select "Summary" in the sidebar.
  15. Click on "Restore Backup" and choose the latest backup you created for your old iPhone XR on the computer.
  16. Follow the on-screen instructions to restore the backup to your new iPhone 14 Pro Max.
  17. Wait for the restore process to complete.
  18. Disconnect your new iPhone 14 Pro Max from the computer.
  19. Turn on your new iPhone 14 Pro Max and follow the setup instructions.
  20. When you reach the "Hello" screen, continue with the setup process by selecting your preferred language and other settings.
  21. Proceed with the setup until you reach the home screen of your new iPhone 14 Pro Max.
  22. Your data should now be transferred from your old iPhone XR to your new iPhone 14 Pro Max.

Hello, thank you for using Howly.
Can you tell me if you have already tried anything to transfer data on your iPhones?


Customer Replay

Tried to connect via bluetooth between phones, but pairing was unsuccessful, and cant seem to download the backup from icloud
I think it has something to do with the "welcome screen" not appearing ... it starts on the home screen

There is an option to transfer data through back-ups from iTunes on the computer.
Do you have a computer and iTunes on it?

Customer Replay

Have computer, but don't use itunes

No worries!
You can download iTunes from your computer from the Microsoft store at https://apps.microsoft.com/store/detail/itunes/9PB2MZ1ZMB1S?hl=en-en&gl=en&icid=CNavAppsWindowsApps
Or on the official Apple page at https://support.apple.com/en-us/HT210384
Download it and tell me so we can proceed with further instructions

Customer Replay

OK, I am sight impaired, so this may take awhile

banner 3

No worries!
If there are any questions during the process don't be shy to ask!

Customer Replay

OK installed

Now open it and log in with your Apple ID

Customer Replay

logged in - sent a code - but when I enter it tells me its invalid

Got it
Could you please try again and send me a screenshot of the error message?

Customer Replay

Visitor uploaded: Screenshot.jpg

banner 6

Could you please check if you entered your Apple id details correctly?

Customer Replay

They look fine - wouldn't have gotten the code to the new phone otherwise, I'd think

Top answer

On your phone follow these steps:

  1. Go to Settings > [your name].
  2. Tap Password & Security > Get Verification Code.
Customer Replay

got it

Try entering the code from there

Customer Replay

same thing - invalid

banner 9

Okay, i see
Could you please clarify if you enterend the code from the new phone?

Customer Replay

Interesting find ... noticed that my photos and contacts are on the new phone ...
yes. code is correct

Okay, can you tell me what exact info you want to transfer to your new phone?

Customer Replay

Trying to get my last backup on the new phone

Okay,thank you for clarifying!
Could you please get the code from your old phone to check if it is different from code on a new phone?

Customer Replay

hang on

Sure, You can get the code by following the steps I sent earlier
Here they are:

  1. Go to Settings > [your name].
  2. Tap Password & Security > Get Verification Code.
Customer Replay

Got it - it is different from the other 2

Try entering the code from the old phone in the iTunes app

Customer Replay

That's invalid too. If I have to, I'll just download the apps again - but thought there was an easier way

Can you tell me if you request a code on your phone before the iTunes app asks for it, or after?

Customer Replay

the code was sent from iTunes - I just entered it as requested by iTunes

Okay, when it requests for the code, do you see an option "Didn’t get a verification code"?

Customer Replay


Can you click on it please?

Customer Replay

sure - hold on

There should be an option to recieve the code to a phone number

Customer Replay

Yes. Had it texted and it worked. I'm in

Great news!
Now I would ask you to connect your old phone to your computer

Customer Replay

How? Bluetooth?

Via cable

Customer Replay

PK. Hang on

Did you connect the phone to the computer?

Customer Replay

Yes. And told it to trust computer. Now the verification code is on screen
iTunes asks if I want the computer to access iphine - I'm thinking Yes, correct?

Top answer

Yes, you are correct!
Now you need to do the following steps:

  1. Click the Device button near the top left of the iTunes window.
  2. Click Summary.
  3. Click Back Up Now Tell me how is it going
Customer Replay

It has different dialog than your saying, but ill get there hang on

Sure, tell me if you have any questions

Customer Replay

Should i back up to computer or icloud? I;m thinking computer if this is going where I think

You need to back-up to computer, after that we will use this back-up for your new phone

Customer Replay

Great. On it

Tell me when back-up is complete, after that i will guide you further!

Customer Replay

OK In progress
Complete. Should I click done?

Yes, click done and then disconnect the phone from computer
After that connect your new phone to computer same way

Customer Replay


Now click on the Device button near the top left of the iTunes window and click Summary again
But that time you need to click on "Restore Back-Up now" and choose the latest backup on the computer

Customer Replay

Hang on
Can't restore - says this iphone has not been backed up before

Got it!
Do you see there an option called "Restore back-up"?

Customer Replay

Yes, when I click it it says can't restore because this iphone has never been backed up
Option to restore is grayed out because there is no backup for this phone

Okay, you may need to reset your new phone as it has alredy beed set up, what do you think of that option?
After the reset we will been able to transfer data from back-up in iTunes

Customer Replay

That was my first thought. Let do it!
should I disconnect from computer?

Top answer

Follow these steps please:

  1. Disconnect the phone from the computer
  2. On iPhone go to the Settings app
  3. Open "General"
  4. Click "Reset"
  5. Click "Erase All Content and Settings" and type your passcode to confirm.

Yes, you need to disconnect them Is everything clear with the provided instruction?

Customer Replay


Now when your new phone boot up you should see "Hello" screen

Customer Replay

Tell me when you see it

Nope. NORMAL HOME SCREEN. tHERE WERE several options for reset - Ill do it again - which option?

Customer Replay

RESET or Erase all content and settings?

Click Erase all content and settings

Customer Replay

its working on it
ok got Hello screen

Seems like a good call

Customer Replay

chose english

Alright, keep it going

Customer Replay

the two phones are working

Seems like an even a better call

Customer Replay

Going well. Ive done this before so I;m good. Thanks for your help
Its downloading IOS 16.4.1 now Thanks!!

I am so pleased to see your issue got resolved!

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