Updated: March 24, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

Need help resetting printer

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?

Customer Replay

it is a hp.

May I know if you receive any error notifications?

Customer Replay

envy6055
printer offline

image

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I got you
What troubleshooting have you done so far?

Customer Replay

try to reset the printer

Please follow these steps to power cycle your printer:

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 1 minute.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.
Customer Replay

it is working

Great!
May I know if the printer works?

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