Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Can you please specify both the brand and the model of your printer?
Customer Reply
it is a hp.
May I know if you receive any error notifications?
Customer Reply
envy6055
printer offline
printer offline
I got you
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
try to reset the printer
Please follow these steps to power cycle your printer:
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
Customer Reply
it is working
Great!
May I know if the printer works?
May I know if the printer works?
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