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Have you tried unplugging your Epson printer for 60 seconds, then plugging back in?
Yes
And you have verified that there is no paper jammed inside?
Yes
How long have you been able to use your printer before the issue came about?
About a year
Have you checked for jammed paper in the sideways facing compartment?
Yes
Can you unplug your printer for 60 seconds and disconnect all of the cords?
Done
Thank you!
Do you have ink cartridges in your printer?
Yes
Can you remove them and put them back again?
Done
Now, please, turn the printer on and check it.
I removed them, put them back and still get the paper message.
First, check to make sure that your printer really is out of paper. Sometimes, it can be easy to forget your paper levels, and there could be a piece of paper that got stuck in the printer, so it never hurts to double-check.
Done, with flashlight.
Great!
Once you’ve eliminated the possibility that a foreign object is causing the jam, you should turn your attention to the printer’s sensors. Printer sensors can trigger error messages if they are malfunctioning. Luckily, printers do not contain very many sensors, so you should be able to determine the root of the problem fairly easily. There are two sensors in the back that sense the paper feeding. In the front, you’ll have a door sensor, plus one that measures the position of the printhead.
And what should I do with the sensors?
The first sensor in the back is a tray sensor. The paper tray will push the lever on this sensor, mechanically forcing a transfer to the left. Check to make sure that the lever goes forward if you move the tray inward. Notice how the paper jam error message mentions the paper tray—this is why you should make sure that the sensor and lever are working in that area.
There is no change. I'm not sure about the sensors but it pulling the tray in and out didn't change anything.
I got you.
Please, remove the Toner cartridge and then gently and carefully give the printer a few upside-down shakes After that, try removing all the cartridges from the Epson Inkjet printer and reinstalling them one at a time.
Done. It is now asking for a Print Head Nozzle Check. How do you do that?
Could you open the menu on the printer?
You have to find the "Maintenance" tab.
It is going through the initialization process.
Oh, I got it.
It is printing, No paper jam issues. I did run the nozzle check and it is fine. I think we're good. Thank you.
Great!
Is there anything else I can do for you today?
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