Updated: March 26, 2023
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by Andrew Cheberiak
Tech Expert & Writer
732 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, Home network

My printer is not printing when I press print

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

I tried to get the driver to see if that would work, but it doesn't.

Could you please tell me the name of the printer?

Customer Replay

Laserjet Pro M402n


Thank you!
Could you please try to power cycle it:

  1. Unplug it from the power outlet
  2. Wait for the 60s and plug back in
  3. Try to print.
Customer Replay

It printed, but I had to press the OK button. That is the only way that it will print.

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Did it normally print without you tapping ok?

Customer Replay

It used to, but one day, it quit working

Got it!
Can you please tell me if you get any error messages?

Customer Replay

The only message is that I need to put a dedicated USB storage device in the rear USB slot.

Got it!
Could you please check if there is Paper Jam inside?

Customer Replay

There is not

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Let's try to factory restore it:

  1. On the product control panel, press the OK button to open the menus.
  2. Open the following menus:
  • Highlight service then press ok
  • Select restore defaults press ok
Customer Replay

I think that that was the problem as it works now.

Thats great!
Is there anything else I can do for you today?

Customer Replay

Thankfully, I don't have to buy a new printer.

Yes, that is very good😁

Customer Replay

Thanks for your help, I was getting frustrated

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You're very welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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