Updated: April 19, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

My printer HP Office Jet Pro 8715 will no longer communicate with my computer. What can I do?

Can you help me restore the connection?

Short summary:

  1. Make sure the printer is turned on and connected to the computer via USB cable or WiFi.
  2. Open the HP Smart app on your computer.
  3. Click on "Diagnose & Fix" located in the bottom left corner of the app window.
  4. Click on "Start" and follow any instructions provided if any issues are found.
  5. If no issues are found, check for any firmware updates by following this link - https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7902020.
  6. Click on "Firmware" and then click on "Download".
  7. Update the firmware of your printer.
  8. Check if the printer is still not communicating with the computer. If it is still not communicating, try to connect the printer to your WiFi network.

Have you already tried any ways to resolve the issue?

Customer Replay

Can not connect to it wirelessly or connected. Restarted. Re-installed it.
The black ink is HP but the color is not.
Is HP just blocking it because of the ink?

My printer HP Office Jet Pro 8715 will no longer communicate with my computer

I am sure that is not because of it
Did you do anything else?

Customer Replay

Unplugged it and let it sit overnight.

Do you have HP Smart app?

Customer Replay

Yes. I think that is the proble..

banner 3

Did the issue occur when you installed new ink cartridges?

Customer Replay

I printed one page of a report and then the next report would not print and my computer would no longer communicate with the printer.

Top answer

As you have HP Smart app, let's do this:
1. Please open the HP Smart app, and then open Diagnose & Fix.

- Windows: Click the Diagnose & Fix icon in the bottom left corner.

2. Click Start.
3. Follow any instructions provided if any issues are found.

Customer Replay

No issues found.

Let's try to update the firmware then.
1. Follow this link - https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7902020
2. Click on "Firmware"
3. Click on "Download"
How is it going so far?

Customer Replay

The printer says it is connected.

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Customer Replay

Thank you for your help. You just saved me $275.00.
I hope you have a great day. Thanks again.

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