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My network is not finding my WD Drive despite resetting 3 times and rebooting.
Short summary:
- Open Device Manager by clicking Start and typing "devmgmt.msc" in the search box, then hit Enter.
- In Device Manager, expand Universal Serial Bus controllers.
- Right-click on the USB Root Hub and select Properties.
- Go to Power Management and uncheck Allow the computer to turn off this device to save power.
- Reboot the PC and reconnect the WD external hard drive to your PC.
- Check if the WD drive is detected. If not, proceed to the next step.
- Boot the computer in Safe Mode to check if the WD drive will show up.
- Go to Setting > Update & security > Recovery > Advanced Startup > Restart now.
- The PC will automatically boot into another Startup Settings screen.
- Press F4 to initiate PC reboot into Safe Mode.
- Check whether the WD external hard disk shows up.
Hello, thank you for using Howly.
What else in troubleshooting have you done so far?
Had no internet this morning but managed to fix that. We have a WD Cloud drive that I'm having trouble connecting to.
Could you please tell me, if your WD drive is shown on the computer?
No
Could you please try to change the USB port/Cable to detect WD external hard drive?
Sorry, I do not understand this. The WD drive is wireless
Noted, thank you!
Please try these steps:
- Click Start > Type: devmgmt.msc in the Search box and hit Enter.
- Open Device Manager > Expand Universal Serial Bus controllers.
- Right-click on the USB Root Hub > Select Properties.
- Go to Power Management and uncheck Allow the computer to turn off this device to save power.
Done
Great, thank you!
After this, reboot the PC and reconnect WD external hard drive to your PC, then you'll be able to use the drive again
Sadly, still not appearing.
Understood, thank you for clarifying!
May you also, please, specify: did any step make an issue for you, or once you had done every step and restarted the PC, nothing happened?
I followed your steps and rebooted. No issues as far as I am concerned
Got you, thanks for clarifying!
Then, let's try to boot your computer in Safe Mode to check if WD Drive will show up. Please, follow these steps:
- Go to Settings> Update & security.
- Tab on Recovery > Advanced Startup > Restart now.
PC will automatically boot into another Startup Settings screen - Press F4 to initiate the PC reboot into Safe Mode.
Then check whether the WD external hard disk shows up.
And, please, keep me tuned if there will be any issues or additional questions!
Issue appears to be resolved! I turned everything off before I went. Just returned to look at it again and WD external drive is visible again. Thank you for your assistance.
Is there anything else I can do for you today?
Not today, thank you
Have a great day!
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