Updated: March 22, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

My mobile voicemail is not working, I have changed the password just recently, but it still does not work

I have an iphone 7

Hello, thank you for using Howly.
What more troubleshooting have you done so far?

Customer Replay

Well i went to my phone, iphone that is, changed my password, and switched off then on again, and still my voicemail does not work


*****, let's first Make sure voicemail is set up on your iPhone:

  1. Start the Phone app.
  2. Tap the Voicemail tab at the bottom of the screen.
  3. If your voicemail hasn't yet been set up or needs to be set up again, tap Set Up. Follow the instructions to create a voicemail password and choose or record a greeting.
Customer Replay

well, i have no real choices, just a word that says greeting
I am in the UK

Great! That means that it is set up.

Customer Replay

how come I cant get messages then

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Let's now try the following:

  1. Start the Phone app and tap the Voicemail tab at the bottom of the screen.
  2. Tap Greeting at the top left of the screen.
  3. On the Greeting screen, you should see a checkmark for Default or Custom. If it's currently set to Default, check Custom.
  4. To preview the greeting, tap Play. To record a new greeting, tap Record, speak, and tap Stop when you're done.
  5. Tap Save.
Customer Replay

Ok, done that, it went from default to custom, i have recored and saved, let me try and phone my cell from my landline

Great! Keep me updated!

Customer Replay

it is still ringing
it says, the mobile phone you have tried to call is unavailable please call later

Please try the following:

  1. Start the Settings app.
  2. Tap Phone.
  3. Tap Call Forwarding.
  4. On the Call Forwarding page, check your forwarding status. If call forwarding is enabled, turn it off by toggling the button to the off position —it will then appear greyed out
Customer Replay

done, now what

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Please try to call the iPhone once again.

Customer Replay

ok, the mobile phone i currently called is unavailable

I see.
*****, after you have restarted the phone, have you unlocked the SIM card?

Customer Replay


That is why the phone is unavailable, does it show you in the top left corner SIM locked?

Customer Replay


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But you have a SIM card in, correct?

Customer Replay

yes i do

*****, could you please tell me the name of your carrier?

Customer Replay


Thank you!
*****, I have found this option that you can try:
Send a text message with the text VM ON to 150 to turn on your voicemail.

Customer Replay

Ok, back to the iphone now, it is an upgrade, and has given me trouble from the word go.

Could you please tell me, what trouble exactly?

Customer Replay

well i had to shake the phone to get it started, rather weird, also the person who had it before me never cleaned out the phone

Could you please try to send the text message as I have noted in the message above?

Customer Replay

ok thank you for all your help, and you got the message I take it.

You're welcome! Have you sent the text message?

Customer Replay

not yet, must I?

Please try to send a text message with the text VM ON to 150 to turn on your voicemail.
You can send it whenever you like

Customer Replay


Please try to check your voicemail now.

Customer Replay

ok, it is very short, i could barley hear it

But it works?

Customer Replay


Great news!

Customer Replay

how can i make it longer

You can try to call your iPhone and record a message by yourself and then listen to it to double check.
The caller only makes it longer, the longer they speak the longer the message.

Customer Replay

ok, i will have to give it more space for the answer

Is there anything else I can do for you today?

Customer Replay

That is all thank you so much you have been a wonderful help to me, thank you so much.

You're very welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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